topic Re: DLM reset request in Broadband

DLM reset request

blueberry — Mon, 28 Apr 2025 04:30:09 GMT

Hello,

Would it be possible to carry out a DLM reset on my line please? To cut a long story short, recurring faults over the past year caused increasingly severe banding to be applied to my ADSL connection. Engineering work was carried out months ago, apparently fixing the faults, but the speed cap has remained in place since. My modem reports the following line stats:

Uptime: 13 days, 22:01:22
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps]: 888 / 3,072
Output Power (Up/Down) [dBm]: 10.5 / 18.0
Line Attenuation (Up/Down) [dB]: 13.0 / 29.0
SN Margin (Up/Down) [dB]: 11.5 / 15.0

Re: DLM reset request

Tina11192 — Tue, 29 Apr 2025 16:07:14 GMT

@blueberry Thank you for taking the time to contact us on our Community Forum.

I have now processed a DLM reset on the system and I will keep an eye for when it completes.

Re: DLM reset request

blueberry — Wed, 30 Apr 2025 20:05:28 GMT

Following our phone conversation, even though the attempts to reset the DLM were unsuccessful, thank you for trying.

Re: DLM reset request

lahbrannan1 — Thu, 01 May 2025 14:02:53 GMT

Hi @blueberry

Thank you for your recent message. Please take this as confirmation I have processed another DLM request, this should take up to 4 hours to reflect your end.

Please do not hesitate to reach out should you have any further queries.

Thanks

Lee

Re: DLM reset request

blueberry — Thu, 01 May 2025 17:51:12 GMT

Much appreciated - the reset appears to have been successful as I now have the following line stats:

Uptime: 0 days, 3:47:58
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps]: 440 / 13,972
Output Power (Up/Down) [dBm]: 11.0 / 20.0
Line Attenuation (Up/Down) [dB]: 13.0 / 29.0
SN Margin (Up/Down) [dB]: 27.5 / 6.5

The downstream sync speed has quadrupled while upstream has halved, but I understand some volatility is to be expected during the training period and will continue to monitor. Many thanks for looking into this once again.