topic Re: Broadband solid orange light Plusnet hub 2 in Broadband

Broadband solid orange light Plusnet hub 2

Maf — Fri, 18 Apr 2025 18:25:03 GMT

Hi , Have standard broadband and the orange light is solid and been like this since yesterday afternoon. Tried all the power off and reset. Plusnet says network outage but at first I got it will take 4 hours. Then after that by 7pm today still no joy . Now another text saying network usually fixed in 4 hours.

cannot seem to get anyone on the phone since my first phone .

Re: Broadband solid orange light Plusnet hub 2

jab1 — Fri, 18 Apr 2025 18:32:33 GMT

If it is an OR network issue the '4 hours' is a standard response, as most issues are resolved within that time-frame, but sometimes it is a little optimistic - it all depends on what the problem is, and OR will not pass that detail on.

Re: Broadband solid orange light Plusnet hub 2

Maf — Fri, 18 Apr 2025 18:52:49 GMT

Thanks for that, managed to speak to someone just now , been updated to estimated repair time now is the 25/04/25.

Re: Broadband solid orange light Plusnet hub 2

jab1 — Fri, 18 Apr 2025 18:54:22 GMT

Big job, then.

Re: Broadband solid orange light Plusnet hub 2

Maf — Fri, 18 Apr 2025 19:03:01 GMT

Yep, guess I will wait a week then.