topic Re: Can’t access Curzon Home Cinema. DNS problem? in Broadband

Can’t access Curzon Home Cinema. DNS problem?

mikewhodges — Mon, 24 Mar 2025 08:51:25 GMT

For several months now I have been unable to access Curzon Home Cinema, either via the app or browser (homecinema.curzon.com). I was able to do so previously. I assumed this was a Curzon problem, but then tried it on my phone on 4g and it worked perfectly. The error I get in browser is “Safari can’t open this page because the address is invalid”. I’m now thinking this is a problem with Plusnet DNS. I have a Plusnet Hub 2 router, with Primary DNS 212.159.13.49 and secondary DNS 212.159.6.9. Can anyone confirm this is a DNS error and get it corrected?

Re: Can’t access Curzon Home Cinema. DNS problem?

Champnet — Mon, 24 Mar 2025 09:01:32 GMT

@mikewhodges No problem accessing the site using Edge.

DNS Primary 212.159.6.9

DNS Secondary 212.159.13.50

Re: Can’t access Curzon Home Cinema. DNS problem?

Dan_the_Van — Mon, 24 Mar 2025 09:10:59 GMT

@mikewhodges

The site responds to a ping so I'd try a traceroute (tracert for windows)

tracert homecinema.curzon.com Tracing route to homecinema.curzon.com [104.26.13.109] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.10.1 2 13 ms 11 ms 10 ms 195.166.130.255 3 14 ms 12 ms 11 ms 213.120.163.8 4 11 ms 11 ms 11 ms 217.32.240.91 5 13 ms 10 ms 10 ms core1-hu0-15-0-8.ukcore.bt.net [213.121.192.84] 6 13 ms 11 ms 10 ms peer2-et-7-0-2.slough.ukcore.bt.net [109.159.252.128] 7 15 ms 13 ms 13 ms 195.99.126.97 8 48 ms 54 ms 14 ms 141.101.71.107 9 13 ms 12 ms 13 ms 104.26.13.109

HTH

Edit: Use the IP Address 104.26.13.109 to check the route

Re: Can’t access Curzon Home Cinema. DNS problem?

Champnet — Mon, 24 Mar 2025 09:20:35 GMT

Slightly different route:

Re: Can’t access Curzon Home Cinema. DNS problem?

dvorak — Mon, 24 Mar 2025 09:26:39 GMT

@mikewhodges wrote:
I have a Plusnet Hub 2 router, with Primary DNS 212.159.13.49 and secondary DNS 212.159.6.9. Can anyone confirm this is a DNS error and get it corrected?

You can change your dns settings in the Hub2 to check it yourself.

Home > Advance Settings > Network

Then pick some others such as:

Google: Primary, secondary DNS servers: 8.8.8.8 and 8.8.4.4

Cloudflare: Primary, secondary DNS servers: 1.1.1.1 and 1.0.0.1

Re: Can’t access Curzon Home Cinema. DNS problem?

Champnet — Mon, 24 Mar 2025 09:27:48 GMT

@Dan_the_Van Using the IP address gives another slightly different route :

Re: Can’t access Curzon Home Cinema. DNS problem?

mikewhodges — Tue, 25 Mar 2025 16:52:39 GMT

Thanks dvorak. Turns out the problem wasn't quite what I thought it was: I thouight I was using Plusnet DNS because th0se were the primary and secondary addresses when I looked ast the Broadband page in Advance Settings, but when Ilooked at the Network page as you suggest, it told me I was still using CloudFlare DNS, which I switched to a couple of years ago when the Plusnet DNS wsnet down. As soon as I switched DNS back to Auto and restarted my devices, Curzon worked fine!