topic Re: Speed capped for 2 months in Broadband

Speed capped for 2 months

sweeep1963 — Thu, 26 Sep 2024 07:35:17 GMT

Hi, my speed has been capped at 44 now for nearly 2 months. I originally noticed the cap when it resynced (it had been stable before over 50 but with a few crc errors) and forced reboots kept producing the exact same speed. I had expected it to resync at some point with the prolonged stable uptime, but it's nearly 2 months now and still capped at 43.99.

Re: Speed capped for 2 months

James30 — Thu, 26 Sep 2024 14:08:09 GMT

@sweeep1963 Hiya, I've tested your connection and technically see no fault as your sync rate is above the minimum guarantee however I see your connection is being limited (banded) to 44Mbps and you are syncing at 44Mbps implying that it is capable of more. I have placed a request to reset the connection to remove the banding in around 4 hours. Please be mindful that the system will be assessing the capability of the line over the next couple of weeks so try not to reboot the router or play around with the setup too much. All the best

Re: Speed capped for 2 months

sweeep1963 — Thu, 26 Sep 2024 14:36:07 GMT

Great, thank you! I noticed last time, the connection resynced a few times trying a lower and lower SNR, as low as 2! This is probably what caused the CRC errors (even though the connection never dropped) and then after that the DLM must've capped it due to those errors. Not sure why it even tried to go that low, but anyway hopefully this will help!

Re: Speed capped for 2 months

sweeep1963 — Tue, 18 Mar 2025 14:56:57 GMT

@James30 Hello, this seems to have happened again - there was a plusnet outage in my area nearly 2 months ago resulting in no internet for 2 days and not long after it occurred the line got capped again to 44mbps. I had hoped it would eventually resolve itself but its been synced for 43 days now at this capped speed. Could you request for this banding to be removed again?

Re: Speed capped for 2 months

Windings — Tue, 18 Mar 2025 17:08:48 GMT

Hi @sweeep1963, I've submitted a request for the banding to be removed for you as it does seem to be capped again. After the outage fix perhaps there was a DLM reset that triggered the banding. The previous lead times James gave you back in September will apply again in this instance.

All the best

Re: Speed capped for 2 months

sweeep1963 — Tue, 18 Mar 2025 17:09:58 GMT

Brilliant, thank you @Windings !