topic Re: Alleged Problems with Openreach in Broadband

Alleged Problems with Openreach

dmd444 — Fri, 14 Mar 2025 17:45:23 GMT

I have been a Plusnet customer for many years. I wish to move to Vodafone for full fibre as they provide much higher speeds than Plusnet can offer. I am attempting to make the switch on the Vodafone website but receive an error message stating they are not being provided with the necessary information from Plusnet. When I phoned Plusnet I was told that this is nothing to do with Plusnet and is a problem with Openreach. The Plusnet operator said he did not know the nature of the problem nor when it would be resolved. Has anyone else had this problem and do they know how to make any progress? Many thanks.

Re: Alleged Problems with Openreach

MisterW — Fri, 14 Mar 2025 17:52:01 GMT

Sounds like it could be a problem with the OTS ( one touch switching ) system..

Re: Alleged Problems with Openreach

jab1 — Fri, 14 Mar 2025 17:53:22 GMT

Out of interest, what speed do you want - AFAIK, PN offer up to 900mb/s, which, unless you are a fair sized business, or a large family with multiple devices running at the same time, is sufficient.

Anyway, to your main complaint - how are you attempting to make the transfer - manually, or via the OTS procedure?

Re: Alleged Problems with Openreach

RealAleMadrid — Fri, 14 Mar 2025 18:04:58 GMT

@dmd444 Vodaphone are talking absolute rubbish, they order a service from Openreach, they have no contact with Plusnet. What speed can Vodaphone offer, Plusnet's best offer is 900Mbps. If it's Openreach FTTP then up to 1.6Gbps may be available in some locations.

Re: Alleged Problems with Openreach

Dan_the_Van — Fri, 14 Mar 2025 18:14:19 GMT

I thought these issues where a result a discrepancy between Openreach and Royal Mail databases and was resolved with plusnet initialising with Openreach a Data Integrity (ORDI) check.

Re: Alleged Problems with Openreach

jab1 — Fri, 14 Mar 2025 18:17:29 GMT

Could well be, @Dan_the_Van , but it could be an OTS problem - unrelated - we don't really have sufficient detail to tell one way or another - I don't think. 😃

Re: Alleged Problems with Openreach

RealAleMadrid — Fri, 14 Mar 2025 18:19:37 GMT

@Dan_the_Van Not sure if we know what the actual issue is at this stage, where is this error message coming from, it's not very clear what the problem is.🤔

Re: Alleged Problems with Openreach

Dan_the_Van — Fri, 14 Mar 2025 18:29:03 GMT

@RealAleMadrid @jab1

Yes we don't know what the issue is, but it may or not be the cause, but still worth checking?

Re: Alleged Problems with Openreach

dmd444 — Fri, 14 Mar 2025 18:29:09 GMT

Hi - Many thanks for taking the time to respond. Vodafone is offering 1.6gb/s which is ideal for my business. I am using the OTS procedure.

Re: Alleged Problems with Openreach

jab1 — Fri, 14 Mar 2025 18:30:24 GMT

@Dan_the_Van wrote:

@RealAleMadrid @jab1

Yes we don't know what the issue is, but it may or not be the cause, but still worth checking?

Fair enough, Dan.

Re: Alleged Problems with Openreach

iannewson — Fri, 14 Mar 2025 20:33:28 GMT

Sounds more like the OP is trying to move from plusnet ADSL to Vodafone FTTP hence plusnet arn't supplying the ONT details as there isnt one?

Re: Alleged Problems with Openreach

jab1 — Fri, 14 Mar 2025 20:37:51 GMT

Yep, having just noticed the 'ADSL' tag at the bottom of the initial post, @iannewson , I'm wondering if you're onto something there. 😉

Re: Alleged Problems with Openreach

outcast — Fri, 14 Mar 2025 21:09:24 GMT

@dmd444 are you also attempting to move your Plusnet landline phone number to Vodafone at the same time ?

Re: Alleged Problems with Openreach

Shep41 — Sat, 15 Mar 2025 07:55:19 GMT

Just an after thought here, they say voda can supply 1.6gig. bit to get the full service you would need a 2.5gb network card to achieve the full speed

Re: Alleged Problems with Openreach

Dan_the_Van — Sat, 15 Mar 2025 09:48:43 GMT

@Shep41

Even without the capability to run a wired ethernet connection at 2.5gb does not mean the network would not benefit from the extra bandwidth provided by the Full Fibre connection of 1.6 gbps

Re: Alleged Problems with Openreach

dmd444 — Sat, 15 Mar 2025 12:30:56 GMT

Yes.

Re: Alleged Problems with Openreach

corringham — Sat, 15 Mar 2025 19:09:58 GMT

@dmd444, you have the "ADSL broadband" label set - do you currently have ADSL? If you do have ADSL, there is a chance that there is no FTTC or FTTP available at your address - if that is the case Vodafone won't be able to offer any broadband, and that would explain their response.

Re: Alleged Problems with Openreach

Anonymous — Sun, 16 Mar 2025 08:12:44 GMT

@corringham wrote:

" there is a chance that there is no FTTC or FTTP available at your address - if that is the case Vodafone won't be able to offer any broadband,"

Unless CityFibre, (or another AltNet), is available in @dmd444's area?

Vodaphone FTTP is available in my area, but only via CityFibre - Openreach FTTP hasn't reached us yet.

Re: Alleged Problems with Openreach

jab1 — Sun, 16 Mar 2025 08:21:40 GMT

Point of order, @Anonymous - CF aren't an altnet, but an infrastructure provider.

Re: Alleged Problems with Openreach

Anonymous — Sun, 16 Mar 2025 08:32:23 GMT

@jab1

"Point of order, @Mr_Paul - CF aren't an altnet, but an infrastructure provider."

Isn't "AltNet" the generally accepted abbreviation on these forums for "Alternative Network"?

"Network", meaning the network infrastructure.

That being the case, I would say that CityFibre are an "AltNet".

ISPs - which I assume you are calling "AltNets", are "Internet Service Providers".