topic Re: Network issues? in Broadband

Network issues?

deadman2020 — Sat, 22 Feb 2025 17:58:52 GMT

Speed is fine (for a DSL connection that is). Tested on speedtest.net and getting 61/17 mbps.

Problem is some sites and apps not loading images or connecting.

Discord is slow to connect and load and images are not loading/showing in the chat rooms. civitai.com is not loading images properly if at all. prompthero.com images are loading but sluggish. Sites like Youtube work fine. It began around the afternoon from what I can gather.

I tethered to my Three mobile phone to verify it was not a local user issue. Everything loads fine on Three (albeit a bit slow considering their 4G/5G is supposed to be very fast (cough).

Any ideas guys?

Re: Network issues?

danielcmarsh — Sat, 22 Feb 2025 18:12:59 GMT

It's not just you, it seems to be affecting just certain sites, possibly anything cloudflare based from the research I can find. It might be worth changing your dns temporarily to 8.8.8.8 to straight through Google. I can hotspot just fine and it appears the speed is very slowly coming back up. Downdetector says there are issues https://downdetector.co.uk/status/plusnet/

Re: Network issues?

nbk — Sat, 22 Feb 2025 18:13:36 GMT

Yep, it appears to be routing to websites hosted on Cloudflare.

I posted about it on antoher thread here

https://community.plus.net/t5/Full-Fibre/Slow-connection-anyone-else/m-p/1999942#M26585

Shame it's a Saturday eh.... It's been going on alla fternoon and the second time for me in the last 2 weeks

Re: Network issues?

fjama1 — Sat, 22 Feb 2025 18:27:17 GMT

Yep, it is an issue, specifically between BT's core network and Cloudflare. if you do an MTR on the Cloudflare DNS IP address, you will see the packet loss.

Re: Network issues?

Champnet — Sat, 22 Feb 2025 18:44:43 GMT

A lot of sites having security checks by Cloudflare are taking a long, long time to confirm I exist…..

Re: Network issues?

Dezz — Sat, 22 Feb 2025 18:50:44 GMT

Same here, text loads fine and speedtest / pings are about average, just very sloooow image downloads.

Re: Network issues?

Townman — Sat, 22 Feb 2025 18:54:48 GMT

I have raised an escalation ... but it is the weekend!

Re: Network issues?

Eisbrecher — Sat, 22 Feb 2025 19:01:46 GMT

Thanks muchly. Really drives home how bad it is that so much of the internet is behind Cloudflare's servers.

Re: Network issues?

icamaster — Sat, 22 Feb 2025 19:53:40 GMT

Same problem here, packet losses on certain websites:

Re: Network issues?

darklight1 — Sat, 22 Feb 2025 19:57:45 GMT

I'm already using google dns 8.8.8.8 still having cloudflare issues, don't think that is a temp fix.

Re: Network issues?

Fr3ddy — Sat, 22 Feb 2025 20:02:56 GMT

I have been using the google dns 8.8.8.8 / 8.8.8.4 for a long time. And I'm having the same problems

Re: Network issues?

Townman — Sat, 22 Feb 2025 20:04:17 GMT

@Townman wrote:

I have raised an escalation ... but it is the weekend!

The escalation has been caught ... but it is still the weekend.

Re: Network issues?

nbk — Sat, 22 Feb 2025 20:14:11 GMT

Not only is it the weekend, it's Saturday night post-rugby!

Re: Network issues?

tankabbott — Sat, 22 Feb 2025 20:33:00 GMT

Also having weird issues here. Can watch 4k on Youtube fine but websites and 'minor downloads' are strange. I play a game which downloads custom character clothing on the fly and it's not even hitting 1mb!

Discord is completely broken too, but that actually seems like a Discord issue too. Very weird internet day.

Re: Network issues?

nbk — Sat, 22 Feb 2025 20:50:39 GMT

Discord is fine.

Discord hosts on cloudflare though, plusnet to cloudflare is the issue.

Re: Network issues?

John_Smith — Sat, 22 Feb 2025 21:03:05 GMT

Same here, seems quite random. Some pages wont load at all, some load everything apart from images etc it's pretty much unusable. Glad it's not just me so hopefully it's fixed soon.

Changing router DNS is unlikely to do anything since there's no issues resolving IP addresses. There's a routing problem coming out of the BT network. Might not be Cloudflare unless it was the next hop.

Tracing route to 193.67.161.214 over a maximum of 30 hops

1 7 ms 2 ms 2 ms 192.168.1.254
2 3 ms 2 ms 2 ms 172.16.15.118
3 * * * Request timed out.
4 14 ms 16 ms 16 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132]
5 49 ms 16 ms 14 ms peer7-et-3-1-4.telehouse.ukcore.bt.net [109.159.252.168]
6 15 ms 14 ms 14 ms ge2-1-0.br1.lnd18.alter.net [195.66.225.4]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

Re: Network issues?

tonycollinet — Sat, 22 Feb 2025 21:44:19 GMT

Same here. Traceroute to asr.com shown below. Currently totally unusable through a normal connection.

If you need access to a site that is not working, try the TOR browser which will bypass normal routing on the Plusnet/BT network. It's not the fastest experience, but at least it is giving me a reliable connection.

I guess a VPN might work also.

user@device ~ % traceroute asr.com traceroute to asr.com (192.241.197.23), 64 hops max, 40 byte packets 1 192.168.1.1 (192.168.1.1) 1.328 ms 0.913 ms 0.663 ms 2 251.core.plus.net (195.166.130.251) 13.526 ms 11.838 ms 11.767 ms 3 217.32.25.148 (217.32.25.148) 13.226 ms 12.839 ms 217.32.25.136 (217.32.25.136) 12.853 ms 4 109.159.255.28 (109.159.255.28) 13.487 ms 109.159.255.46 (109.159.255.46) 13.064 ms 12.965 ms 5 core2-pos5-1.bletchley.ukcore.bt.net (194.74.16.217) 13.276 ms 194.74.16.241 (194.74.16.241) 25.277 ms 194.74.16.155 (194.74.16.155) 13.097 ms 6 166-49-214-194.gia.bt.net (166.49.214.194) 13.198 ms 13.087 ms 12.837 ms 7 ix-be-68.ecore1.ldn-london.as6453.net (195.219.83.104) 13.367 ms 12.821 ms 13.382 ms 8 if-ae-65-2.tcore2.ldn-london.as6453.net (80.231.20.16) 145.852 ms 145.748 ms 145.364 ms 9 if-bundle-67-2.qcore2.ldn-london.as6453.net (195.219.16.128) 145.263 ms 144.638 ms 145.075 ms 10 if-bundle-10-2.qcore2.nto-newyork.as6453.net (64.86.143.82) 145.053 ms 145.223 ms 145.936 ms 11 63.243.218.8 (63.243.218.8) 144.933 ms * * 12 * 63.243.218.17 (63.243.218.17) 146.200 ms 146.114 ms 13 66.198.101.135 (66.198.101.135) 144.913 ms 145.629 ms 145.001 ms 14 * * * 15 * * * 16 * * * 17 * * * 18 192.241.197.23 (192.241.197.23) 146.624 ms 145.238 ms *

Re: Network issues?

outcast — Sat, 22 Feb 2025 22:28:15 GMT

On my NON-Plusnet connection I get a completely different traceroute to asr.com -

$ mtr -c 10 -w -r asr.com Start: 2025-02-22T22:08:03+0000 Loss% Snt Last Avg Best Wrst 1.|-- My_Home_Router 0.0% 10 0.2 0.2 0.2 0.2 2.|-- My_ISPs_Gateway 0.0% 10 5.7 5.7 5.5 5.8 3.|-- My_ISPs_Router 0.0% 10 5.6 5.6 5.4 5.8 4.|-- xe-0-5-3-3.a01.londen17.uk.bb.gin.ntt.net 0.0% 10 6.0 6.9 5.6 10.7 5.|-- ae-3.r22.londen12.uk.bb.gin.ntt.net 0.0% 10 5.6 5.8 5.5 6.5 6.|-- ae-0.r23.londen12.uk.bb.gin.ntt.net 0.0% 10 6.1 6.1 5.9 6.2 7.|-- ae-13.r27.asbnva02.us.bb.gin.ntt.net 0.0% 10 81.6 81.6 81.5 81.9 8.|-- ae-0.r26.asbnva02.us.bb.gin.ntt.net 0.0% 10 81.8 81.7 81.5 81.9 9.|-- ae-6.r26.snjsca04.us.bb.gin.ntt.net 0.0% 10 139.5 139.7 139.5 139.8 10.|-- ae-8.a04.snjsca04.us.bb.gin.ntt.net 0.0% 10 140.2 140.1 140.0 140.2 11.|-- ae-0.digital-ocean.snjsca04.us.bb.gin.ntt.net 0.0% 10 142.3 139.7 139.2 142.3 12.|-- 100.0% 10 0.0 0.0 0.0 0.0 13.|-- 100.0% 10 0.0 0.0 0.0 0.0 14.|-- 100.0% 10 0.0 0.0 0.0 0.0 15.|-- 100.0% 10 0.0 0.0 0.0 0.0 16.|-- 192.241.197.23 0.0% 10 140.7 140.9 140.7 141.4

Re: Network issues?

Lordbob5 — Sat, 22 Feb 2025 22:30:12 GMT

Literally made an account to say I have similar issues.

Trying to play FiveM tonight and its just constantly timing out and not connecting. Someone advised downloading ProtonVPN and apparently its working better through there... Ironically its taking over an hour to download as we speak.

Changing DNS servers isn't making any difference currently.

Discord has also had problems this evening with connecting and content taking ages to load.

Ironically doing a speedtest on fast.com still gets me 1Gbps.

The cloudflare speed test thing was around 2-3mbps though...

Re: Network issues?

DerekW — Sat, 22 Feb 2025 22:33:02 GMT

Experiencing the same issues here... and not for the first time I might add