topic Re: Yet another set of outages and now slow speeds in Broadband

Yet another set of outages and now slow speeds

PabloBruno — Sun, 05 Jan 2025 17:18:45 GMT

Hi All,

Just had yet another few outages and they seem to keep happening and now my speeds are now very slow (upload is incredibly slow).

These are my recent other issues:
https://community.plus.net/t5/Broadband/Slower-broadband-speeds/td-p/1963962
https://community.plus.net/t5/Broadband/Outages-slower-speeds/m-p/1989346#M368840
https://community.plus.net/t5/Broadband/Outage/m-p/1993232#M369731

This has happened so often, I now know the drill. Here are my stats. If any kind soul has time to look through these and let me know what I can do next I would much appreciate it.

Re: Yet another set of outages and now slow speeds

PabloBruno — Sun, 05 Jan 2025 17:40:40 GMT

Plusnet helper bot has said that a fault has been found and an engineer will fix it within 2 working days - fingers crossed.

Re: Yet another set of outages and now slow speeds

PabloBruno — Fri, 21 Feb 2025 11:16:31 GMT

So, yet again... series of outages (this time much worse - about 8-10 in an hour).

Spoke to a very kind and patient person at Plusnet who says there are some problems caused by winds and I need to wait till 15:00 this afternoon until the problems should be fixed.

However, this has now happened so many times I am starting to think it's probably just an old cable that rats like to chew or something?!?

As I type this, the connection has dropped again.

Anyway, here are the logs - if anyone has any thoughts I would be most appreciative.

Re: Yet another set of outages and now slow speeds

Townman — Fri, 21 Feb 2025 15:52:37 GMT

Sharing only part of the router stats is not as helpful as sharing the full set. Speed figures only make sense in the content of the others.

There is a marked change in upload speed, which will have some impact on speed test reports. That said one of the more complete reports indicates 0dB SNRM on the upstream which is far from correct. There is probably still a fault on this line - wind or no wind. If wind is impacting performance, then that suggests that there are iffy connections requiring attention.

Re: Yet another set of outages and now slow speeds

PabloBruno — Fri, 21 Feb 2025 16:08:53 GMT

What other stats do you need?

This link wasn't working earlier, but is now (https://www.broadbandchecker.btwholesale.com/#/ADSL)

Re: Yet another set of outages and now slow speeds

Townman — Fri, 21 Feb 2025 16:11:45 GMT

Complete stats. The last router stats reporting 60/10 omits the associated SNRM and attenuation figures.

Service availability report is useful - you are towards the high end of the US but the bottom end of the DS, which confirms the suspicion that there is something still wrong with the circuit. Are you using Ethernet over power (dLAN) adapters?

Re: Yet another set of outages and now slow speeds

PabloBruno — Fri, 21 Feb 2025 16:10:27 GMT

You're talking to a layman. What other screen grabs do you need? I need some directions.

Re: Yet another set of outages and now slow speeds

Townman — Fri, 21 Feb 2025 16:17:04 GMT

Hmm - yes in part, my apologies for not being clearer.

You have been posting stats from two different pages of the router admin system. The "front" status page is not overly helpful (the one with the purple I's in circles); it reports speeds with no context.

What is required are the stats from the TECHNCICAL LOG screen - that provides a context to the speed figures. You put that in your fist and second posts and they indicate where the issue is.

Re: Yet another set of outages and now slow speeds

PabloBruno — Fri, 21 Feb 2025 16:24:20 GMT

Gotchya. To be honest, all afternoon I have had a perfect service and speeds around 60 Mbps.

Re: Yet another set of outages and now slow speeds

Townman — Fri, 21 Feb 2025 17:59:02 GMT

Right!!

Please do not disturb the router any more - leave as is powered on and see how long you remain stable. The speeds have improved with every report you have submitted here.

Up stream is now significantly better up at 10.7mbps from 1.2mbps ... but the line attenuation is also up, but that could be associated with using more 'tone bins' (very technical, do not worry!)
Down stream is slightly better at 64.5mbps compared to 59mbps - again some change in the line's attenuation and noise margin

Do you have telephone extension wires (they not being used is not relevant)?

Do you have dLAN adapters?

A slow upstream can make a marked difference to downloading. 60mbps DATA speed over 64mbps sync speed is fairly good. Let us hope it stays that way. Keep a watch on the router stats (do not bother with data speed tests) - especially note disconnections.

The DS sync is 'flying close to the ground' with a 2.9dB noise margin, so if there is anything giving rise to interference, the link is likely to drop, but that can be looked at separately. Poor performance is not always due to the line / supplied service - look here: https://community.plus.net/t5/Broadband/Frequent-dropouts-25th-Jan-2025/m-p/1996917#M370298 - it is a very long thread, but I have dropped you into at the point where it starts to become apparent that the issue is environmental.

Re: Yet another set of outages and now slow speeds

Dan_the_Van — Fri, 21 Feb 2025 19:02:07 GMT

@PabloBruno

For clarity "Do you have dLAN adapters" what I understand is dLAN are a brand name for Devolo products, they are also referred to as "Powerline adapters" where a wired connection is passed through the property electrical circuit.

Re: Yet another set of outages and now slow speeds

Townman — Fri, 21 Feb 2025 19:27:10 GMT

That’s something new learnt - a bit like a vacuum cleaner is a Hover!

Re: Yet another set of outages and now slow speeds

PabloBruno — Fri, 21 Feb 2025 20:33:46 GMT

I have no idea what that is, so no.

Re: Yet another set of outages and now slow speeds

PabloBruno — Fri, 21 Feb 2025 20:37:39 GMT

My PC is plugged into my router with an ethernet cable - that is it. We have no telephone connected to the landline port.

As for the link, sorry to say that means absolutely nothing to me. Really needs to be in layman's terms. I build my own PCs so am fairly tech savvy, but this terminology goes way over my head.

Re: Yet another set of outages and now slow speeds

Townman — Fri, 21 Feb 2025 21:33:46 GMT

If relevant, it is not a matter of f a phone is connected, but are there any extensions from the master socket?

Re: Yet another set of outages and now slow speeds

jab1 — Fri, 21 Feb 2025 21:40:21 GMT

@Townman I don't really want to get drawn into this subject again - had enough grief in the others referenced in the opening post, but a cursory glance at the error log attached made 'interesting' reading.

Re: Yet another set of outages and now slow speeds

Townman — Sat, 22 Feb 2025 00:24:20 GMT

Agreed, around the 5th Jan there were lots of disconnections, but IIRC since then a fault was found and repaired ... did you have something different in mind?

The current stats are better than they have been ... now need to watch to see if the line remains stable ... and to keep a watch for any apparent instability being associated with the use of any electrical equipment.

Re: Yet another set of outages and now slow speeds

jab1 — Sat, 22 Feb 2025 07:28:00 GMT

Looking at the 2nd error log, I see quite a few from the 14th Feb onwards?

Re: Yet another set of outages and now slow speeds

Dan_the_Van — Sat, 22 Feb 2025 08:15:03 GMT

From 2024

13:11:09, 24 Feb. DSL Link Up: Down Rate=60725kbps, Up Rate=10577kbps; SNR Margin Down=3.1dB, Up=6.3dB

Looking at the event log for 21st Feb, there was a series of DSL Link down between 10:32 and 11:00

At 11:02:06, 21 Feb. System start Button press (PowerButton)

There a DSL Link down message after the Reboot

11:03:22, 21 Feb. DSL Link Down: duration was 50 seconds

11:04:23, 21 Feb. DSL Link Up: Down Rate=59324kbps, Up Rate=9210kbps; SNR Margin Down=3.2dB, Up=6.4dB

The event log extraction ends at 11:06

A theory behind the numerous DSL link down over a short period could be caused by maintenance work being performed on the line.

The events from the 14th Feb would be the start of the current disconnect issues.

If this was me, I'd check the DSL cable to the Hub from the Master Socket, if a MK4 the faceplate is used make sure it is secure.

Line and Signal attenuation uplink being 0 (zero) is not expected.

A newer export of the Technical Log "Information page" and "event log" (All categories) would be helpful.

Re: Yet another set of outages and now slow speeds

tankabbott — Sat, 22 Feb 2025 15:34:55 GMT

Also getting shockingly slow speeds, I can't even load discord on my PC. Discord mobile can't even load IMAGES (well, very slowly like a 56k). Yet switching to 4G, everything loads instantly.

Even reset the router a couple of times which normally fixes it. Strange because speed tests are coming in at 25mb (Yep, not even getting my 40mb.......in 2025)