topic Re: No internet, Secured in Broadband

No internet, Secured

jake03 — Thu, 13 Feb 2025 17:33:13 GMT

Hi all,

So we've had plusnet for over 7 years same router no problems and I use a Tenda powerline adaptor to get ethernet to my laptop. Later last year, the router went into a cycle and we got sent a new router, set it up fine and worked no problem.

Around Christmas time, I then started getting an error, this error was just applicable to LAPTOPS, iphones worked fine, firesticks fine, and it was that it would say No internet, secured. I tried everything, all the cmd commands, deleting wifi adapters etc. No fix. So thought that I should try the old router in, and that seemed to work for a period of time, then that had the same problem, No internet secured.

What seemed to work was changing the new router and old router over, and it would work for a day or two, I've looking into everything, it would do weird stuff such as disconnect if i connected and disconnected from a VPN, if I restarted my laptop it could cause the internet to stop working for laptops.

I've stopped using my Tenda powerline adapter at the moment to see if that works, but I am really stuck as to what is causing the router to stop connecting to Laptops, I have tried 5 laptops in the house, macs aswell and for some reason they all have the same problem.

It seems it could be a problem with my main laptop, is it a faulty wifi adapter that is affecting the router. I'm just baffled.

Any help would be great.

Re: No internet, Secured

corringham — Thu, 13 Feb 2025 18:02:05 GMT

Lots of devices check some DNS server and use that as a way to check whether there is internet access, and report "No Internet" if that check fails, even if all other connections work.

There are a number of reasons such a check may fail, but a common one is the use of IPv6 - check whether the affected devices are using IPv6 and disable it if so.

Also try "ping 1.1.1.1" or similar - that will tell you whether there really is an internet connection.

Re: No internet, Secured

jake03 — Thu, 13 Feb 2025 19:18:57 GMT

Thank you for helping,

The reply to the ping was

C:\WINDOWS\system32> ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=15ms TTL=57
Reply from 1.1.1.1: bytes=32 time=15ms TTL=57
Reply from 1.1.1.1: bytes=32 time=19ms TTL=57
Reply from 1.1.1.1: bytes=32 time=16ms TTL=57

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 19ms, Average = 16ms

Also regarding IPv6, have switched it off, will see if it works.

Not sure what this means, and at the moment the wifi is working fine, but just found another problem, my laptop is connected to the router wifi fine, however other laptops cant connect to the router wifi they get No Internet Secured, but are able to connect to a TP LINK extender I have and can access the internet via that.

Then just now my main laptop has disconnected from the main router, but Im able to get an internet connection from a Wifi extender aswell.

Thanks

Re: No internet, Secured

corringham — Thu, 13 Feb 2025 19:37:43 GMT

OK, the ping working shows that the device has an internet connection - did it think there was "No Internet" when you tried the ping?

And did you switch IPv6 off on the device or the router?

If you still have problems with a device check which DNS it is configured to use.

Re: No internet, Secured

jake03 — Thu, 13 Feb 2025 19:48:09 GMT

So I switched off IPV6 on the device, should I try the router?

And when I did the ping, it was on this laptop while I was connected to the router wifi.

Just tried on a laptop while it says No internet secured and got, Request timed out.

How can I check which DNS is being used?

Re: No internet, Secured

corringham — Thu, 13 Feb 2025 19:54:58 GMT

Switching it off on a device will only affect that device, while switching it off on the router will affect all devices - that may help if that is actually the problem.

You should be able to see what the DNS settings are in Network & Internet Settings, Properties

You can then try to ping that address. If it is set to the router's address then it may be that the router hasn't got its DNS set correctly (which should happen automatically).

You can always change your device to use an alternative DNS such as 1.1.1.1 or 8.8.8.8 to see if that makes it work. If not then the problem may be something else...

Re: No internet, Secured

jake03 — Thu, 13 Feb 2025 21:41:40 GMT

How can I switch it off on the router, on the Hub manager, on the IPV6 page it says Hub IPV6 Status - Enabled,

IPV6 Network Status - Disabled. And unsure how to turn this off.

Then about the DNS, I'm guessing it was the primary DNS? Which when i pinged got 4 request timed out?

Thanks

Re: No internet, Secured

pvmb — Thu, 13 Feb 2025 23:26:30 GMT

How to Fix a “No Internet Secured” Error in Windows 10 & 11

https://helpdeskgeek.com/how-to-fix-a-no-internet-secured-error-in-windows-10-11/

Plus what this confusing message means

Re: No internet, Secured

outcast — Thu, 13 Feb 2025 23:46:56 GMT

@jake03 wrote:

Then about the DNS, I'm guessing it was the primary DNS? Which when i pinged got 4 request timed out?

If you were pinging Plusnet DNS servers, those haven't responded to ping requests since July 2023

Re: No internet, Secured

jake03 — Fri, 14 Feb 2025 10:16:10 GMT

Just tried factory resetting the hub via the hub manager, which I've tried before, and my laptop wont connect to the hub, but will connect to a WIFI extender?

Why does that work?

Also update, my phone now will not connect straight to the Router, will only connect to the same wifi extender, connecting to the router it connects but getting no internet connection.

Re: No internet, Secured

corringham — Fri, 14 Feb 2025 11:10:24 GMT

Do any devices currently have an internet connection? Does your computer(s) have an ethernet socket? - if so have you tried a wired connection rather than WiFi?

Re: No internet, Secured

jake03 — Fri, 14 Feb 2025 11:18:21 GMT

Tried this before, and tried it just now, plugging an ethernet cable directly into the router and I'm getting Unidentified network, No internet.

Re: No internet, Secured

corringham — Fri, 14 Feb 2025 11:22:27 GMT

So does the router have a connection? What lights are on? What does the router status page say?

Re: No internet, Secured

jake03 — Fri, 14 Feb 2025 11:34:16 GMT

Router light is blue, on the hub manager page, it says connected.

On the ethernet settings page it says Tenda_F2A40, or whatever the name of the powerline i used to use, not the name of the Router wifi which would be plusnet - something.

When i've troubleshooted for these past months it mostly says Cannot get IP configuration?

Re: No internet, Secured

corringham — Fri, 14 Feb 2025 11:40:42 GMT

I'm not quite clear on just what the configuration is - is your computer connected by ethernet directly to the router?

And is the ethernet settings page you mention on the computer or the router?

Re: No internet, Secured

jake03 — Fri, 14 Feb 2025 11:43:30 GMT

So at the minute I have a laptop plugged in via ethernet to the back of the router and that says no internet.

Re: No internet, Secured

Dan_the_Van — Fri, 14 Feb 2025 12:37:59 GMT

No internet can mean there is no default gateway set or DNS is incorrect

If using windows what are the network settings as displayed using IPCONFIG -all

These are the significant lines

DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.1.nnn <---- the devices IP address Subnet Mask . . . . . . . . . . . : 255.255.255.0 <---- network mask Default Gateway . . . . . . . . . : 192.168.1.254 <---- IP Address of the Hub DHCP Server . . . . . . . . . . . : 192.168.1.254 <---- IP Address of the Hub DNS Servers . . . . . . . . . . . : 192.168.1.254 <---- IP Address of the Hub

Re: No internet, Secured

jake03 — Fri, 14 Feb 2025 13:32:27 GMT

Ok, dont know if i've done this right, the top two are from the laptop plugged into the back of the rotuer,

and the bottom one is from my laptop which is accessing wifi from a wifi extender, keep in mind it wont connect to the router but will to the extender.

thanks

Re: No internet, Secured

jake03 — Fri, 14 Feb 2025 13:47:58 GMT

Just been reading some stuff online and its a very similar problem to this https://www.reddit.com/r/linux4noobs/comments/18wjtqq/can_connect_to_wifi_extender_but_not_router/?rdt=45539

I have two extenders and my devices will only connect to one of the extenders the other doesnt. So could this be due to the first response around IP range and DHCP client, I am unsure how to change this on plusnet is it to do with Authoritative DHCP? Should i turn it off?

Re: No internet, Secured

Dan_the_Van — Fri, 14 Feb 2025 13:53:06 GMT

I am guessing this is a Hub Two?

What is the make and model of wifi extender you are using, what IP Address does it currently have? Manually configured or using DHCP?

The Hub Two only has three LAN ports, you are not using the WAN port in error? The IP Address of the ethernet connection starts 169.254.... which is an address a network interface assumes if there is a network but no DHCP server.

One the Hub two looking at the broadband user name found >Advanced Settings >Broadband is it yours or setup@plusdsl.net

EDIT: you should only have one DHCP server on a network, I would use the Hub's