topic Re: Can't access one website in Broadband

Can't access one website

Riittas — Wed, 12 Feb 2025 11:57:18 GMT

I have really odd problem today - I just can't access one website. I cleared history and cookies and all from my browser, can access anything else I want. If I tether from my phone, I can access this website, but if I connect to wi-fi it keeps timing out. I never changed any settings, and everything was fine yesterday - I use that site for work, so this is quite annoying. Any ideas what I should try next?

Re: Can't access one website

jab1 — Wed, 12 Feb 2025 12:01:45 GMT

Which site is it? There have been other instances of this recently - I'm just wondering if there have been some routing changes introduced into the BT network that have gone slightly 'pear-shaped'?

Re: Can't access one website

Riittas — Wed, 12 Feb 2025 12:03:55 GMT

https://www.brownsbfs.co.uk/Home

Re: Can't access one website

jab1 — Wed, 12 Feb 2025 12:08:01 GMT

No problem for me - but I'm not on a connection that goes anywhere near the BT servers or data centres.

Re: Can't access one website

MisterW — Wed, 12 Feb 2025 12:08:32 GMT

No problem here from a Plusnet IP address.

Re: Can't access one website

jab1 — Wed, 12 Feb 2025 12:11:25 GMT

In that case, @MisterW , either I'm wrong (possible), or it just depends which data centres/servers are involved for individuals?

Re: Can't access one website

Riittas — Wed, 12 Feb 2025 12:11:45 GMT

Thank you both for checking! is there any settings I need to try to change? Or will this solve itself over the time?

Re: Can't access one website

jab1 — Wed, 12 Feb 2025 12:13:42 GMT

@Riittas If my suspicions are correct, there is nothing you can do - it is something deeper in the network.

Re: Can't access one website

Riittas — Wed, 12 Feb 2025 12:18:11 GMT

Thanks, John - that is a new thing for me to have a problem with one single website that I've been using for years; in past these been browser-related. At least I can access when tethering.....

Re: Can't access one website

pvmb — Wed, 12 Feb 2025 13:13:42 GMT

@Riittas wrote:

https://www.brownsbfs.co.uk/Home

No problems here, also, using Plusnet.

Re: Can't access one website

Riittas — Wed, 12 Feb 2025 13:47:41 GMT

This seems to be most bizarre - the problem is not my laptop or browser settings because when I tether via GiffGaff/02, I can access it all fine with all browsers, but not with Plusnet. And it was all fine yesterday. I wait for a couple of days and keep testing. If still not working, then I suppose I will report it.

Thanks for everyone,

Riitta

Re: Can't access one website

Baldrick1 — Wed, 12 Feb 2025 13:53:50 GMT

@Riittas

You could try using and alternative DNS resolver to the default Plusnet ones.

If you are using a Windows based PC this might help: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10 or this: https://www.howtogeek.com/767564/how-to-change-dns-servers-on-windows-11/

Re: Can't access one website

MisterW — Wed, 12 Feb 2025 14:12:40 GMT

@Baldrick1 a good point but no joy I'm afraid, it doesnt look like a simple DNS issue.

Whilst I normally use opendns, I've just tried an nslookup using both the Plusnet primary, secondary and safeguard DNS servers and they all resolve the domain correctly

Re: Can't access one website

Baldrick1 — Wed, 12 Feb 2025 14:16:49 GMT

@MisterW

So does this just leave us with an IP address problem?

@Riittas

Have you tried switching off your hub for say an hour to see if you can pick up a different IP address?

Re: Can't access one website

MisterW — Wed, 12 Feb 2025 14:19:25 GMT

Yes, I would suspect an IP address or a routing problem.

Re: Can't access one website

Riittas — Wed, 12 Feb 2025 14:29:37 GMT

Thanks - will try that next

Riitta

Re: Can't access one website

Dan_the_Van — Wed, 12 Feb 2025 15:06:21 GMT

@Riittas

There is no guarantee you'll be assigned a different broadband IP Address after leaving the Hub off for a while. So it will be helpful if you can take a note of your current broadband IP Address before switching off.

Hub One Home >Advanced Settings >Broadband >Internet

Hub Two Home >Status

Re: Can't access one website

Ianp11 — Wed, 12 Feb 2025 21:34:13 GMT

I had exactly this problem with the same site today, and also with Gardners site, which is the same company.

Still have the issue. I can access any other site I try, and never had this issue with either site before.

I did access Gardners via 4G, but that doesn’t help me much !
It must be very annoying if you use Browns BFS or Gardners daily. Luckily for me it is only a minor inconvenience, but I would like to fix it .

Re: Can't access one website

Riittas — Thu, 13 Feb 2025 08:04:13 GMT

Thanks for letting me know - I seem not to access Gardners either. For me, this is a major inconvenience because I order from Browns a lot during the day, and 4G is too slow for some other tasks - it seems 5G is unreliable nowadays in my area. I am not sure if it would help to get in touch with Browns ( and Gardners)?

Re: Can't access one website

Ianp11 — Thu, 13 Feb 2025 08:09:13 GMT

I did ask somebody at Browns yesterday,although they were just checking that their website was working ok ,but I can ask again today, and mention that you are also having the same problem.