topic Broadband issues - Croydon in Broadband

Broadband issues - Croydon

Richard77 — Fri, 24 Jan 2025 12:46:30 GMT

Hi
Wi-Fi is down in Croydon. Any ideas on the fix time or best sites to check for updates

Re: Broadband issues - Croydon

jab1 — Fri, 24 Jan 2025 12:49:27 GMT

@Richard77 Do you mean you currently have no internet connection, or the whole of Croydon is without it?

Re: Broadband issues - Croydon

Richard77 — Fri, 24 Jan 2025 13:02:52 GMT

Sorry - I don’t have any and from what I can see others in the area have the same issue

Re: Broadband issues - Croydon

jab1 — Fri, 24 Jan 2025 13:06:20 GMT

What is your dialling code? I suggest you (and others) report the issue to your ISP - in your case, follow the below:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123