topic Re: Speed Drop in Broadband

Speed Drop

Dev — Tue, 14 Jan 2025 23:10:44 GMT

Hello

I am on FTTC and had a solid connection of around 72/15 Mbps for years. This has now dropped to 42 /10 Mbps for a month now. I have tried restarting the router to no avail, can someone from PN have a look at this for me.

Thanks a lot.

Re: Speed Drop

jab1 — Wed, 15 Jan 2025 06:53:49 GMT

@Dev First things first:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123

Re: Speed Drop

Dev — Thu, 16 Jan 2025 01:40:24 GMT

Thanks John. I only have internet my phone line was removed last year.

Re: Speed Drop

jab1 — Thu, 16 Jan 2025 06:58:02 GMT

In that case, @Dev , you should call PN Customer Support, as advised. Let us know the result.

Re: Speed Drop

Windings — Thu, 16 Jan 2025 13:40:00 GMT

@Dev Hi there, if you Private message me your plusnet account username ill take a quick look into your issue and run a quick line test.