Speed drop outs

campinggaz — Sun, 05 Jan 2025 17:11:22 GMT

There has been loads of speed drop outs not able to stream at a decent pixel rate absolutely shocking been going on for a while

Re: Speed drop outs

jab1 — Sun, 05 Jan 2025 17:12:56 GMT

@campinggaz Do you mean disconnections and/or speed reductions? A little more detail would enable us to give you some advice.

Re: Speed drop outs

campinggaz — Mon, 06 Jan 2025 19:10:34 GMT

yes and variations in speed,

Re: Speed drop outs

jab1 — Mon, 06 Jan 2025 19:17:06 GMT

In that case:

For Community members to be able to help, information from these sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband Availability Checker (obscuring your phone number), where a landline phone is no longer supplied or known use the address version BT Broadband Address Availability (obscuring your address)

BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS'- if it will run. This test is recommended to be performed with only one device connected.

Sight of the broadband connection status from your Hub (with the 'Username' obscured) would also be of help.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Where the phone line is still active, it may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

topic Re: Speed drop outs in Broadband

Speed drop outs

Re: Speed drop outs

Re: Speed drop outs

Re: Speed drop outs