topic Broadband down in Broadband

Broadband down

Abdul5 — Wed, 01 Jan 2025 19:59:45 GMT

From 6 pm my internet is down.Not able to contact customer support.Can you help me

jab1 — Wed, 01 Jan 2025 20:03:15 GMT

What lights are on the router?

Abdul5 — Wed, 01 Jan 2025 20:13:06 GMT

Orange

jab1 — Wed, 01 Jan 2025 20:15:06 GMT

Which router, and steady or flashing? Try rebooting the router.

Abdul5 — Wed, 01 Jan 2025 20:22:47 GMT

Plusnet hub Router
Flashing.Tried rebooting the router also

jab1 — Wed, 01 Jan 2025 20:32:44 GMT

Do you still have a phone service, or is this a SoGEA connection?

Abdul5 — Wed, 01 Jan 2025 20:42:25 GMT

Just broadband

jab1 — Wed, 01 Jan 2025 20:46:30 GMT

@Abdul5 OK, in that case, as support is closed until 0800 tomorrow, use this link to report a fault: https://www.plus.net/help/report-a-problem/

Abdul5 — Wed, 01 Jan 2025 21:03:37 GMT

Thank you