topic Re: Is there a problem in my area? in Broadband

Is there a problem in my area?

SunnyBank — Mon, 09 Dec 2024 17:16:34 GMT

I'm away from home in Wales and we have lost connection this evening
SA40[Removed]
I'm guessing there is a tree cutting the fibre
Can it be checked remotely?
I don't want to report a problem if it's just me!

Moderator's note by Mike (Mav): Full post code removed from a public forum (to an area that staff can see).

Re: Is there a problem in my area?

Marsh — Wed, 11 Dec 2024 16:17:32 GMT

Hey @SunnyBank,

Unfortunately, we don’t have a tool to check for issues in a specific postcode. However, I’ve sent you a private message with the details I need so I can locate your account and test your line.

Re: Is there a problem in my area?

corringham — Wed, 11 Dec 2024 16:57:51 GMT

@SunnyBank, Plusnet don't have a status page as they consider it bad to advertise faults even it it would be useful for customers.

However, Zen do have a web page where you can check for known faults - https://status.zen.co.uk/broadband/

You just need to enter the first parts of a phone number for an area to find faults in that area (you don't need a phone line yourself).

I should add that this shows all OR faults, not just those that affect Zen customers. The same information could be available to Plusnet if they could be bothered.