Broadband down

Inmader — Tue, 10 Dec 2024 05:37:16 GMT

Broadband has been down her (WR14) for around 3 hours. Anyone got any information?

Re: Broadband down

jab1 — Tue, 10 Dec 2024 07:33:50 GMT

@Inmader You mean your own connection is down. As no-one on here outside 0800-2000 is PN staff, we know as much as you.

You can help yourself by following the below:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123

Re: Broadband down

Marsh — Thu, 12 Dec 2024 08:13:52 GMT

Hey @Inmader,

I’m sorry to hear that your broadband is down. I’ve sent you a private message with the information I need to locate your account and track down the issue.

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