topic Re: Hub 2 orange in Broadband

Hub 2 orange

Anthony15 — Sat, 07 Dec 2024 13:13:01 GMT

Good afternoon! Hub turn orange no Internet! I've reset and still same! Can you please update if your systems technology are down?
Thank you

Re: Hub 2 orange

jab1 — Sat, 07 Dec 2024 13:17:52 GMT

@Anthony15 Solid or flashing orange? I doubt the PN systems are down , it i more likely to be local to you.

Re: Hub 2 orange

Mav — Sat, 07 Dec 2024 13:21:28 GMT

Moderator's note(s):

Thread moved from General Chat to Broadband.

Re: Hub 2 orange

Anthony15 — Sat, 07 Dec 2024 13:23:12 GMT

Sill stay on two solid orange lit on

Re: Hub 2 orange

jab1 — Sat, 07 Dec 2024 13:25:45 GMT

In that case:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one the only option is to call Plusnet - 0330 123 9123

Re: Hub 2 orange

Anthony15 — Sat, 07 Dec 2024 13:26:50 GMT

It was working fine all morning until afternoon got cut off gurr.

Re: Hub 2 orange

Anthony15 — Sat, 07 Dec 2024 13:40:33 GMT

I'm perfouldly deaf. Can't communicate on phone! I'll go through BSL video call to them which could take for hour! That I'm doing this page as I've only got 1 bar signal on phone. I've no landlines here!

Moderator's note by Mike (Mav): Duplicate posts removed.

Re: Hub 2 orange

MatthewWheeler — Sat, 07 Dec 2024 13:33:41 GMT

Sorry to hear this @Anthony15

I can see there's an outage in your area which should be fixed by 6:37PM this evening

If it's still not back online by then let us know

Re: Hub 2 orange

jab1 — Sat, 07 Dec 2024 13:34:47 GMT

Cheers @MatthewWheeler - weather related?

Re: Hub 2 orange

Anthony15 — Sat, 07 Dec 2024 13:35:46 GMT

Thank you Matthew for updating.

Re: Hub 2 orange

MatthewWheeler — Sat, 07 Dec 2024 17:01:36 GMT

@jab1 Unfortunately no details have been shared but it looks to be in the exchange itself

No problem @Anthony15 I hope you're back on soon

Re: Hub 2 orange

Anthony15 — Sat, 07 Dec 2024 19:35:22 GMT

Still no luck at all. 2 orange lit still on (not flashing) any reason why I'm not informed for updating to be back ASAP! Thank you

Re: Hub 2 orange

jab1 — Sat, 07 Dec 2024 19:41:19 GMT

You are not informed, possibly, because Plusnet aren't either, but in any case, individual customers are not advised by PN - there any too many of them and not that many staff.

Which exchange are you on?

Re: Hub 2 orange

MatthewWheeler — Sun, 08 Dec 2024 09:07:11 GMT

Sorry to hear that @Anthony15

It looks like the issue went on overnight but looking at it this morning all seems okay now

Let us know if you're still having issues