topic Re: Fibre at top of new pole at the bottom of our garden in Broadband

Fibre at top of new pole at the bottom of our garden

JohnofYork — Fri, 06 Dec 2024 09:36:00 GMT

Currently, according to OpenReach, the even numbers of our street (not us) can get Superfast broadband up to 76Mbps, with a promise of Ultrafast by Dec-2024.

The odd numbers (ie ourselves) are also promised 'up to 76Mbps' with Ultrafast between now & Dec-2026 ...

we actually get 15Mbps.

OR have recently upgraded the pole at the bottom of the garden (well, about 15meters away) and it now includes nice shiny fibre boxes at the top. That was confirmed by the engineer who came to re-connect our line, which got messed up when the pole was upgraded.

How long do you think we need to wait before someone will actually provide a link from the pole to our house? And is it a job for OR or someone else?

Puzzled of York

Re: Fibre at top of new pole at the bottom of our garden

jab1 — Fri, 06 Dec 2024 09:50:05 GMT

@JohnofYork If the infrastructure is there, then sight of this: https://www.broadbandchecker.btwholesale.com/#/ADSL , (with personal details removed) will give us a better idea. Please include the full page, including the narrative at the bottom.

Re: Fibre at top of new pole at the bottom of our garden

RobPN — Fri, 06 Dec 2024 10:01:50 GMT

@JohnofYork wrote:

How long do you think we need to wait before someone will actually provide a link from the pole to our house? And is it a job for OR or someone else?

@JohnofYork

Further to @jab1 's post, the link between the pole and your house will only be installed when you've actually placed an order.

Re: Fibre at top of new pole at the bottom of our garden

JohnofYork — Fri, 06 Dec 2024 10:16:10 GMT

Re: Fibre at top of new pole at the bottom of our garden

jab1 — Fri, 06 Dec 2024 10:24:21 GMT

@JohnofYork It appears from the above that you may have to wait until more work is done to allow you to get FTTP.

I do not understand the 'ultrafast' comment - that actually refers to FTTC/VDSL, which you already have, albeit with a long 'final mile of copper, which is restricting your speed. Out of interest, what are your router stats (assuming you you use a PN Hub)?

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Re: Fibre at top of new pole at the bottom of our garden

JohnofYork — Fri, 06 Dec 2024 18:03:07 GMT

Ultrafast is from the OpenReach page for our address/postcode ....

Re: Fibre at top of new pole at the bottom of our garden

JohnofYork — Fri, 06 Dec 2024 18:04:33 GMT

this is the Hub Two information log:

Re: Fibre at top of new pole at the bottom of our garden

Townman — Fri, 06 Dec 2024 18:10:24 GMT

But what is in the boxes at the top of the screen shot that have been cut off?

In the left one I can read “now and Dec 2026” - what is the full text “available sometime between now and December 2026”? That would make all of the other information correct - not yet available but being rolled out during the next 12 months.

Re: Fibre at top of new pole at the bottom of our garden

jab1 — Fri, 06 Dec 2024 18:10:47 GMT

'Ultrafast' is is FTTP - Full Fibre, which is apparently being installed in your area. Froom your attenuation figures, FTTC, which you are on, cannot deliver fast speed, due to the long length of copper cabling in your connection, as shown in the attenuation figures.

Re: Fibre at top of new pole at the bottom of our garden

JohnofYork — Fri, 06 Dec 2024 21:48:04 GMT