topic Re: Migration Pathway in Broadband

Migration Pathway

goldenfibre — Tue, 19 Nov 2024 13:49:15 GMT

My ISP has informed me there is no downgrade or pathway from Sogfast 330/50 to FTTC 80/20?

Can anyone from Plusnet confirmed if this is true? Then how will I suppose to order Plusnet FTTC 80/20? New order placed or switch over order or migration order?

Reason to downgraded to FTTC because of saving cost and no longer need speed over 80Mbps.

Re: Migration Pathway

MisterW — Tue, 19 Nov 2024 13:55:34 GMT

What does the BT wholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say is available ?

Re: Migration Pathway

Townman — Tue, 19 Nov 2024 13:57:29 GMT

See The Misery of Diminishing Choice in G.fast UK Broadband Areas - ISPreview UK

"Until recently consumers could at least bank on BT and EE still offering G.fast packages (they’re generally the cheerleaders for Openreach products), but all that changed with the recent branding switch (here). Now if consumers in areas where G.fast is the fastest option put their postcode into BT and EE’s websites, then the best they’ll be offered is significantly slower FTTC or ADSL2+ tiers."

That would suggest that there is a pathway - you just order what is available.

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 13:59:12 GMT

BTw Checker here

Re: Migration Pathway

Townman — Tue, 19 Nov 2024 14:08:16 GMT

VDSL (SOGEA) is clearly there to order.

Maybe “no pathway” meant switch product AND retain PTSN telephony. All changes of supplier / product WIIL result in the loss of voice over PTSN.

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 14:14:30 GMT

My Sogfast 330/50 is no PTSN and no dial tone (no phone number) on the line for 12 months now. My ISP say it was impossible to do pathway Openreach Sogfast to Openreach FTTC as the order will be rejected by BTWholesale. The only way put cease order will cost £43.20 inc VAT. Once it done, then placed a new order for FTTC. Sound stupid to be honest as I don't want no broadband for 14 days!

Re: Migration Pathway

bmc — Tue, 19 Nov 2024 14:24:16 GMT

@goldenfibre

If your ISP is not PlusNet I would suggest you phone PN Sales and ask.

If you are with PN then ask the PlusNet Customer Options Team on 0800 013 2632

Brian

Re: Migration Pathway

MisterW — Tue, 19 Nov 2024 14:45:02 GMT

@goldenfibre as @Townman says , SoGEA is clearly shown as available.

I can't see how your existing ISP can be Plusnet since AFAIK they've never offered a SoGFast product. So you should be able to place a migration order with Plusnet for SoGEA ( Plusnet confusingly call their product 'Fibre' )

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 14:50:53 GMT

Please note I am not with Plusnet ISP at the moment as I am with different ISP provider - UnchainedISP

Re: Migration Pathway

bmc — Tue, 19 Nov 2024 15:04:11 GMT

@goldenfibre

Then phone the PN Sales team and ask them. We're just customers on here so don't have the definitive answer.

I forgot to ask - when is your contract due to end?

Brian

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 15:07:08 GMT

My contract is already expired

Re: Migration Pathway

bmc — Tue, 19 Nov 2024 15:25:15 GMT

@goldenfibre

Then phone PN Sales today and ask.

Brian

Re: Migration Pathway

RealAleMadrid — Tue, 19 Nov 2024 15:28:51 GMT

@goldenfibre Look at the checker result, FTTC is no longer available, this may be causing confusion with your existing ISP. You should be able to migrate to Plusnet SOGEA (VDSL2)

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 15:32:47 GMT

There is no downgrade path from SoGFast -> SoGEA

This is what my isp saying to me

Re: Migration Pathway

bmc — Tue, 19 Nov 2024 15:55:30 GMT

@goldenfibre

You won't get an answer without speaking to PN.

As you're out of contract why don't you just place an order with PN and see what happens. Do not tell your current ISP what you're doing - that'll happen as part of the order process.

Brian

Re: Migration Pathway

RealAleMadrid — Tue, 19 Nov 2024 16:02:25 GMT

@goldenfibre That doesn't sound right to me. You are not downgrading with your existing ISP but migrating to a different supplier so should be able to order any available service.

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 18:17:04 GMT

How to order it? The correct new pathway below

SOGFAST > SOGFAST order accepted
FTTC > FTTC order accepted
FTTP > FTTP order accepted
SOGEA > SOGEA order accepted
SOGFAST > SOGEA order declined

Re: Migration Pathway

Townman — Tue, 19 Nov 2024 18:23:16 GMT

Have you called Plusnet?

You need to go to an authoritative source ... and at some point TRY to place an order. Until you do that, you will not know anything for sure.

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 18:27:47 GMT

Ok I will try tomorrow to place an order from plusnet website

Re: Migration Pathway

goldenfibre — Tue, 19 Nov 2024 19:10:55 GMT

The 24 months seem put me off of signing up (where is option for 12 months?) The price will go up £28.99 and again £31.99 in 24 months - no thanks!