topic Re: Upgraded contract, will I still have my static IP? in Broadband

Upgraded contract, will I still have my static IP?

dwrightpn — Thu, 07 Nov 2024 11:28:57 GMT

Hi all

My contract was up for renewal so I renewed again with Plusnet on a different deal, (faster, cheaper).

I had paid for a static IP on my old contract, coukd anybody tell me if I'll still have this on my new contract? It isn't listed under 'My contract'.

I can't seem to find any information about it any of tge documentation.

Thanks in advance

- D

Re: Upgraded contract, will I still have my static IP?

dwrightpn — Thu, 07 Nov 2024 11:31:07 GMT

Just found it, I do still have it, it was under Add-ons.

- D

Re: Upgraded contract, will I still have my static IP?

jab1 — Thu, 07 Nov 2024 11:31:37 GMT

If you renew your contract and have a static IP, that remains - contract renewal is merely a financial transaction, it does not affect your physical connection.

Re: Upgraded contract, will I still have my static IP?

Townman — Thu, 07 Nov 2024 11:54:38 GMT

A product change will modify the characteristic of the physical connection if it is from (say) ADSL to FTTC, 40/10 to 80/20 or a change to FTTP speed. A change to FTTP from ADSL / FTTC will be physically different.

The fixed IP address is associated with the account, to be precise the PPP session, thus it matters not what connection technology is used, a fixed IP address will remain, so long as there is no change in the user's account (as has happened when the commercials on a product change have gone wrong).