topic Re: Speeds dropped recently in Broadband

Speeds dropped recently

Riotlightbulb — Fri, 11 Oct 2024 12:25:49 GMT

The other day while downloading on steam i noticed the speed to be much lower than normal.

Again today I noticed the same. I have now done several speed tests and I am getting about 18mbps down compaired 60ish normally.

FTTC.

Done speedtest.btwholesale test. Result 18.5.

When i run an advanced test with the BBEU i get the following message:

Summary Advanced Test

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Says the same thing even if i re-run it.

Have tried restarting the Hub 2 router after being off for 20 mins or so.

Have checked wiring as best i can my end. Dont believe anything is damaged or changed. Tests carried out from PC wired to router. Ipad gets the same speed over WiFi.

Can someone at plusnet please check for any issues.

Re: Speeds dropped recently

jab1 — Fri, 11 Oct 2024 12:30:36 GMT

@Riotlightbulb You have a fault. If you are on SoGEA, as I suspect from your comments above, the only way to progress this is to call PN - the auto-bot does not recognise such a connection.

Re: Speeds dropped recently

Riotlightbulb — Fri, 11 Oct 2024 12:36:05 GMT

OK thanks. How do i know if im on SoGEA as apposed to FTTC? Which i have read is the other option.

Re: Speeds dropped recently

jab1 — Fri, 11 Oct 2024 12:37:17 GMT

Does your land-line phone work?

Re: Speeds dropped recently

Riotlightbulb — Fri, 11 Oct 2024 12:39:49 GMT

I changed to the packege that meant i didnt have a landline, so i dont pay for it. Have not tried to plug in a landline phone since.

my package details from my members center says:

Your broadband product

Product:

Fibre

Current Monthly Price:

£27.99

Re: Speeds dropped recently

jab1 — Fri, 11 Oct 2024 12:40:47 GMT

Then you are on SoGEA.

Re: Speeds dropped recently

Riotlightbulb — Fri, 11 Oct 2024 12:56:17 GMT

Thanks for the quick replies and advice.