topic Re: Master Socket Faulty in Broadband

Master Socket Faulty

abbiewedge — Tue, 08 Oct 2024 09:14:03 GMT

Hi there, I’ve just moved into a new house which already had a master socket 5c port therefore we didn’t need an engineer. However our Plusnet router is not working when I wire it up to the master socket.

I’ve removed the face of the master socket in case it was faulty but no luck there. The master socket seems to be running into an aerial box but we don’t have an aerial input on the Plusnet router.

Any help would be great!

Re: Master Socket Faulty

mystreet1 — Tue, 08 Oct 2024 09:16:49 GMT

Can you post some photos of the setup.

Will help greatly

Re: Master Socket Faulty

abbiewedge — Tue, 08 Oct 2024 09:29:10 GMT

Re: Master Socket Faulty

abbiewedge — Tue, 08 Oct 2024 09:32:36 GMT

Thanks! The master socket seems(?) to connect to the telewest broadband wall socket which has a coaxial coming out of it. There's also two adapters coming out the wall, with very loose wires attached.

Re: Master Socket Faulty

jab1 — Tue, 08 Oct 2024 09:39:18 GMT

@abbiewedge It LOOKS like the previous people were Telewest/Virgin customers, and the cabling for that, for some reason was wired through the BT box - wrongly.

You need someone to remove the Telewest stuff and wire the 5C box correctly - that someone being Openreach.

Re: Master Socket Faulty

abbiewedge — Tue, 08 Oct 2024 09:53:21 GMT

Oh no, so i'll have to wait a month for Plusnet to send an engineer out 😞

Re: Master Socket Faulty

jab1 — Tue, 08 Oct 2024 09:55:31 GMT

No, you don't have to wait a month - if you report your problem, I see no reason why it wouldn't be resoled inside a week.

Re: Master Socket Faulty

abbiewedge — Tue, 08 Oct 2024 09:57:38 GMT

Oh great, I only say that as engineer set up wait times were a month.

Re: Master Socket Faulty

jab1 — Tue, 08 Oct 2024 09:58:59 GMT

Different engineering staff, and different issues.

Re: Master Socket Faulty

abbiewedge — Tue, 08 Oct 2024 10:01:18 GMT

Gotcha, thanks!

Re: Master Socket Faulty

Dan_the_Van — Tue, 08 Oct 2024 10:02:44 GMT

It could be the hole through the wall to outside could be shared with the coax cable and copper landline using it.

What is the Hubs lights showing, Orange, Flashing Orange?

Re: Master Socket Faulty

jab1 — Tue, 08 Oct 2024 10:05:43 GMT

@Dan_the_Van Possible, I suppose, but theTW kit needs removing - IMO.

Re: Master Socket Faulty

Dan_the_Van — Tue, 08 Oct 2024 10:14:20 GMT

@jab1

The equipment is not owned by @abbiewedge TW now Virgin Media should be asked to remove it.

Re: Master Socket Faulty

jab1 — Tue, 08 Oct 2024 10:19:03 GMT

I'm aware of that, but looking at its age, I doubt they would want it back, so I see no reason why any competent person couldn't remove it.

Re: Master Socket Faulty

Dan_the_Van — Tue, 08 Oct 2024 11:28:14 GMT

I would suggest at this stage the hubs light status would be the best indicator of the next steps anything else would be a distraction.

Flashing Orange - this would indicate there is an issue with the broadband signal, not preset

Orange - there is an problem with the incoming signal

Red - there is something wrong

Red and Orange can look similar.

Re: Master Socket Faulty

jab1 — Tue, 08 Oct 2024 11:39:13 GMT

I would suggest at this stage the hubs light status would be the best indicator of the next steps anything else would be a distraction.

I would agree.

Re: Master Socket Faulty

abbiewedge — Tue, 08 Oct 2024 11:49:28 GMT

Thanks all, they're sending out an openreach engineer!

Re: Master Socket Faulty

Baldrick1 — Tue, 08 Oct 2024 15:15:01 GMT

Moderator's note:
Thread moved from Community Feedback to Broadband