topic Re: Slower now in Broadband

Slower now

stathe — Wed, 14 Aug 2024 14:30:10 GMT

My broadband always slow has got slower burrowbridge <Redacted> has it been interfered with

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Slower now

pvmb — Thu, 15 Aug 2024 10:03:43 GMT

...Need a lot more details!

ADSL? FTTC? FTTP? Do you have an operating landline phone? What are/were your BB stats?

Re: Slower now

stathe — Sun, 18 Aug 2024 10:31:36 GMT

No idea though slow seems better now surely you have my details ??Not computer literate

Re: Slower now

pvmb — Mon, 19 Aug 2024 12:35:48 GMT

Yeah. I have "all your details" much as you have all my details.

You must at least, know what package you are on? Anyway, as it seems better now...

I, like most posters on here are simply customers of Plusnet, not Staff.

Re: Slower now

stathe — Tue, 20 Aug 2024 08:55:58 GMT

Thank you very constructive

Re: Slower now

stathe — Sat, 05 Oct 2024 11:04:44 GMT

Still slow Unfortunately most think we are all computer and broadband literate

Re: Slower now

MatthewWheeler — Sun, 06 Oct 2024 15:28:39 GMT

Sorry to hear you're having issues with the speed of your connection @stathe

I've tested your line and I can't see any issues remotely. Unfortunately, your line appears to be around 6.5 kilometres long so your current speeds are within expectations

There isn't much more we can do to give you faster speeds until Openreach roll out faster broadband in your area

Re: Slower now

stathe — Mon, 07 Oct 2024 09:40:30 GMT

Thanks for testing