topic Re: latency , ping and bufferbloat in Broadband

latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 16:09:03 GMT

i am currently experiencing high latency and occasional dropouts, my son is a heavy gamer and never usually experiences ping/high latency problems . he is connected via ethernet and is usually dead 0 ping on most games. of recent he has been experiencing 60-70 pint via ethernet and high latency beyond unplayable when not connected by ethernet . we are currently receiving 60-70 download ands 10-15 upload which isnt the problem. when running a bufferbloat tester we are receiving a grade of D and 250+ ms when an upload is active and 50+ when unloaded . if there is anything we can do to reduce ping please let us know

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 16:10:23 GMT

forgot to mention this has only been the case for the last 2 weeks and

have tried numerous ethernets

Re: latency , ping and bufferbloat

paul_blitz — Tue, 24 Sep 2024 17:01:50 GMT

The Plusnet router does suffer "bufferbloat", which will definitely cause your issues.

Wifi is never a good way to connect anything that need high bandwidth or low latency.

The solution is a better router that supports better "fair queuing", plus will need to be configured correctly.

What is the router's "Downstream sync speed", as on the Status page? Are you on "FTTH" or "FTTC"?

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 19:36:18 GMT

sorry i am new to all of this. where do i find the status page

Re: latency , ping and bufferbloat

jab1 — Tue, 24 Sep 2024 19:45:45 GMT

@darrent3 Assuming you have the Hub2:

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 19:49:41 GMT

i dont even know what the hub 2 is i wont lie . i just have the standard plusnet router

Re: latency , ping and bufferbloat

jab1 — Tue, 24 Sep 2024 19:51:59 GMT

That is what I meant by the 'Hub2' - it is the router PN supply to customers.

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 19:53:58 GMT

so is there like a program where i can access my router digitally

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 19:54:29 GMT

or just on plusnets website

Re: latency , ping and bufferbloat

jab1 — Tue, 24 Sep 2024 20:00:24 GMT

No - you access your router by typing "192.168.1.254" - without the quote marks - into your laptop/desktop/tablets address bar and following the instructions.

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 20:09:07 GMT

78.163 is the dsp

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 20:09:56 GMT

where do i see wether i am FTTH or FTTC

Re: latency , ping and bufferbloat

jab1 — Tue, 24 Sep 2024 20:14:46 GMT

Is your Hub connected to your phone master socket or an ONT (picture below)?

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 20:19:18 GMT

its a "master socket 5c" by openreach

Re: latency , ping and bufferbloat

jab1 — Tue, 24 Sep 2024 20:20:34 GMT

Ah, so you are on FTTC.

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 20:25:31 GMT

do you have any idea as to why my ms might be so high

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 20:27:54 GMT

78 dps and fttc

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 20:28:43 GMT

dsp

Re: latency , ping and bufferbloat

jab1 — Tue, 24 Sep 2024 20:36:16 GMT

@darrent3 wrote:

78 dps and fttc

Looking at that - I would suggest you have a fault. The best way to get it sorted is to report it via: https://www.plus.net/help/report-a-problem/

And what is this 'dsp' you keep mentioning?

Re: latency , ping and bufferbloat

darrent3 — Tue, 24 Sep 2024 20:40:54 GMT

Downstream sync speed