https://community.plus.net/t5/Broadband/Contact/m-p/1984131#M367942 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/142497">@geoffold</a> In the phone attempt, which option are you choosing? I don't know what the options are these days - as an ex-customer I have no reason to call - but if the 'I'm thinking of leaving' option is still there, choose that, and it should direct you to COTS - Customer Options - which usually has a fairly short queue.</P> Mon, 02 Sep 2024 10:24:54 GMT jab1 2024-09-02T10:24:54Z https://community.plus.net/t5/Broadband/Contact/m-p/1984129#M367941 In order to discuss contract renewal, I have now joined the forum, sent a Facebook message, sent a tweet, and tried to call. The call wait time is 30m so you are advised to go online. I've done that, but nil response. What is going on? Mon, 02 Sep 2024 10:17:53 GMT https://community.plus.net/t5/Broadband/Contact/m-p/1984129#M367941 geoffold 2024-09-02T10:17:53Z https://community.plus.net/t5/Broadband/Contact/m-p/1984131#M367942 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/142497">@geoffold</a> In the phone attempt, which option are you choosing? I don't know what the options are these days - as an ex-customer I have no reason to call - but if the 'I'm thinking of leaving' option is still there, choose that, and it should direct you to COTS - Customer Options - which usually has a fairly short queue.</P> Mon, 02 Sep 2024 10:24:54 GMT https://community.plus.net/t5/Broadband/Contact/m-p/1984131#M367942 jab1 2024-09-02T10:24:54Z