topic Re: Whack a mole device connection in Broadband

Whack a mole device connection

drayltonboy — Fri, 23 Aug 2024 18:44:26 GMT

I have full fibre broadband. Three weeks ago I bought an IPad. It recognised the router but said that there was no internet. Turned router off and on. iPad works, but certain other devices then not working. After several reboots, I still had a tv and a fire stick not connecting. Rang PN who said all good and it must be a problem with my devices. After several more reboots, I have a Google Nest, a Kindle, a Roku tv, a laptop, and a fire stick all recognising the router, but telling me no internet. This cannot be down to my devices (other fire stick and Nests all work). Any suggestions please?

Re: Whack a mole device connection

Gel — Sat, 24 Aug 2024 10:35:29 GMT

Ensure router has 2.4 ghZ and 5 ghZ bands enabled.

Re: Whack a mole device connection

Champnet — Sat, 24 Aug 2024 11:05:48 GMT

Are you using DHCP to allocate IP address’ and default route ?
If so have you allowed a large enough pool to include all devices ?

Re: Whack a mole device connection

SammyM — Sat, 24 Aug 2024 18:27:04 GMT

Hiya @drayltonboy,

Sorry to hear this is happening, have you tried the device on another broadband connection to see if it works?

This will help us determine if it's something with the router.

Re: Whack a mole device connection

drayltonboy — Sun, 25 Aug 2024 10:33:47 GMT

I have a hub2, which, I think, does not allow me to choose, or set my bandwidth. If it does, plmk how to do it.

I have a number of smart devices connected to my router, but only a few are used at any one time, and it is the same devices which don’t connect even when everything else is turned off. All devices recognise the router, but the same few say that there is no internet.

Re: Whack a mole device connection

Champnet — Sun, 25 Aug 2024 10:42:30 GMT

In the Hub 2 admin screens can you see the affected devices ?

Can other devices on your network see the affected devices ?

Re: Whack a mole device connection

drayltonboy — Sun, 25 Aug 2024 10:53:53 GMT

All devices are shown. How do I check if they are allegedly connected?

Re: Whack a mole device connection

Baldrick1 — Sun, 25 Aug 2024 11:51:08 GMT

@drayltonboy wrote:

.....After several reboots, .....

Did you try a factory reset on the Hub? To do this, push a paperclip or similar in the reset hole and keep the switch closed until you get a green light.

Re: Whack a mole device connection

drayltonboy — Sun, 25 Aug 2024 17:34:33 GMT

Yes, and, no difference. All devices can connect to my phone though, so, it must be the router.

Re: Whack a mole device connection

drayltonboy — Sun, 25 Aug 2024 19:06:47 GMT

Since resetting, all firesticks and most smart devices now don’t work (along with laptop). I have a phone, IPad and IPod connecting. Little else.

Re: Whack a mole device connection

corringham — Mon, 26 Aug 2024 13:32:40 GMT

Is IPv6 enabled on the router? It is possible that some devices are connecting using IPv6 and not getting any further.

Re: Whack a mole device connection

drayltonboy — Mon, 26 Aug 2024 17:07:41 GMT

I’ve been doing some checking and note that I don’t have an ONT box, even though I have Full Fibre. I only have the normal phone line, with micro filter. Could this be the base reason for my troubles?

Re: Whack a mole device connection

Dan_the_Van — Mon, 26 Aug 2024 17:20:48 GMT

You can see what connection you have by checking this page on your Hub

Navigate to Home >Status you should see either

Connection type: Fibre Broadband (VDSL) - this is Fibre to cabinet known as either SOGEA or FTTC. The product name is Fibre

Connection type: (External FTTX) - this is Full Fibre

HTH

Re: Whack a mole device connection

RobPN — Mon, 26 Aug 2024 17:23:16 GMT

@drayltonboy wrote:

I’ve been doing some checking and note that I don’t have an ONT box, even though I have Full Fibre.

@drayltonboy

Does not compute.

Re: Whack a mole device connection

jab1 — Mon, 26 Aug 2024 17:26:35 GMT

@RobPN Probably because it is impossible?

Re: Whack a mole device connection

drayltonboy — Mon, 26 Aug 2024 17:40:57 GMT

Even though I’m paying for unlimited fibre extra, the status shows broadband. Does this mean that I’m not receiving what I am paying for? If so, that would be a separate issue.

Having rebooted today, my laptop and two firesticks are working, but my lights and google nests are not. They will still not connect to WiFi, even though they recognise the router.

Re: Whack a mole device connection

jab1 — Mon, 26 Aug 2024 17:46:39 GMT

Even though I’m paying for unlimited fibre extra, the status shows broadband. Does this mean that I’m not receiving what I am paying for? If so, that would be a separate issue.

Unlimited fibre extra is the 82/20 (maximum) version of FTTC - not Full Fibre, which is a totally different product.