topic Re: Can I get my profile changed to Fast Path please in Broadband

Can I get my profile changed to Fast Path please

disposalist — Wed, 21 Aug 2024 12:15:44 GMT

I have had a router that's been failing. I thought it was just WiFi that was the issue, but it perhaps has been disconnecting from the internet too and maybe confused 'the system' into thinking I have problems.

I have a new DSL modem/router now and can see I've been set to Interleaved, which I really don't need to be, I hope (haven't had line quality issues for a long time and it took me a long time to get everything on the line and exchange fixed to be good).

So. Please can I be changed back to Fast Path and maybe not have it automatically switching?

I'm quite knowledgeable in the area. If my line has problems I want to know about it, not have my service degraded to work around it.

Thanks

Re: Can I get my profile changed to Fast Path please

willcutforth — Fri, 23 Aug 2024 11:56:26 GMT

@disposalist The line is testing 80/20 at the moment and I can't see any interleaving on it from our side.

Re: Can I get my profile changed to Fast Path please

RealAleMadrid — Fri, 23 Aug 2024 12:17:15 GMT

@disposalist The staff reply confirms you are on an FTTC service. Plusnet are not able to change the line characteristics in any way, it is all controlled by the Openreach automatic dlm system (Dynamic Line Monitoring).

If you are syncing at 80/20 I don't believe your service is degraded.

Re: Can I get my profile changed to Fast Path please

disposalist — Fri, 23 Aug 2024 15:49:42 GMT

Thanks for the response. Much appreciated.

It's my understanding Fast Path is more about the ping/latency than the speeds and it is latency that most often causes issues when I am gaming online, for example.

So the sync speed isn't really the issue, unless you're saying that because I have a high sync speed I must not have any service degradation?

But that being the case - having a 'good' line - there is no reason I need to be interleaved and not Fast Path, as I believe interleaving only tends to be used when a line exhibits 'issues'.

As for FTTC, it's been FTTC for many years including the years when I used to get the profile changed reasonably often (due to then having regular issues, which I haven't had for many years).

Is this something that Plusnet used to do, but no longer do/can?

Thanks for the help.

Re: Can I get my profile changed to Fast Path please

disposalist — Fri, 23 Aug 2024 15:52:55 GMT

Thanks for the response.

As for the "can't see any interleaving", is this something you can tell, but can't change?

I only say I have interleaving because my new modem/router (an Asus DSL-AX82U) says I have it in the DSL Logs: -

DSL Information
DSL Driver Version	A2pv6L047k.d28c
DSL Link Status	up
DSL Uptime	1 days 12 hour(s) 9 minute(s) 37 seconds
DSL modulation	VDSL2
Regional Mode	Annex B
DSL Exchange (DSLAM)	Broadcom
Current Profile	17a
Vectoring State	Unconfigured

Line Stats
	Downstream	Upstream
TCM(Trellis Coded Modulation)	On	On
SNR Margin	3.3 dB	6.6 dB
Line Attenuation	12.0 dB	0.0 dB
Power	13.3 dBm	-1.6 dBm
Path Mode	Interleaved	Interleaved
Interleave Depth	16	8
Data Rate	79999 Kbps	20000 Kbps
Max Rate	84715 Kbps	22544 Kbps
G.INP	On	On
INP	48.00	48.00
INP-REIN	0.00	0.00
FEC	1346	36187
HEC	0	0
CRC	0	0
ES	0	0
SES	0	0

VDSL Band Status
	U0	D1	U1	D2	U2	D3	U3	D4	U4
Line Attenuation (dB)	1.2	7.3	11.8	15.9	17.8	24.2	-	-	-
Signal Attenuation (dB)	1.2	8.4	12.1	16.6	18.8	25.8	-	-	-

Re: Can I get my profile changed to Fast Path please

Penny — Fri, 23 Aug 2024 17:29:33 GMT

@disposalist wrote:

I only say I have interleaving because my new modem/router (an Asus DSL-AX82U) says I have it in the DSL Logs

Couldn't see that very clearly (displays here as very dark) but highlighting the graphic (above) made the text very readable.

... does indeed say "Interleaved".

Re: Can I get my profile changed to Fast Path please

RichardB — Fri, 23 Aug 2024 18:46:18 GMT

Hi disposalist,

I think the ASUS router status is misleading.

It reports that G.INP is active (which is good).
Info on G.INP over at Kitz: https://kitz.co.uk/adsl/retransmission.htm

The original interleaving and G.INP cannot be active at the same time.

I suspect the router is reporting the small amount of INP as interleaving.

Which is a bit misleading.

Regards

Richard

Re: Can I get my profile changed to Fast Path please

disposalist — Fri, 23 Aug 2024 20:12:52 GMT

Oo. Thanks for that info and possible answer to my issue! Something else for me to research!

This stuff is so complex!