https://community.plus.net/t5/Broadband/Migrated-to-SOGEA-Fibre-no-Phone-Line-line-speed-capped-to-39999/m-p/1981429#M367571 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/140785">@jcbaker007</a></SPAN> just sent you a text about this as it relates to the package so can't post publicly.</P> Thu, 08 Aug 2024 09:16:59 GMT willcutforth 2024-08-08T09:16:59Z https://community.plus.net/t5/Broadband/Migrated-to-SOGEA-Fibre-no-Phone-Line-line-speed-capped-to-39999/m-p/1981423#M367570 <P>Hi. I migrated / upgraded my Unlimited Fibre to Fibre (<SPAN>Broadband only -&nbsp;</SPAN><SPAN>Fibre without a landline) 23 days ago. My router (Zyxel DX3300-T0) synced at 39999Kbps (looks suspicious?), it used to be 53Mbps when on VDSL. I rebooted the router after 14 days and it synced at 39994Kbps. I rebooted it yesterday and it synced at 39999Kbps. I believe my line has the wrong line profile associated. I raised a helpdesk ticket (via texting help). The service desk said my speed was correct for my line, they put me through to Customer services who said they couldn't upgrade me and I had to wait for Openreach to install FTTP to my area. I tried explaining that I used to work for an Altnet Fibre broadband ISP (not sure where I was going with that), but nothing was changing anyone's mind. Please can someone from Plusnet change my line profile from FTTC 40/10, which I'm guessing it's set to, to SOGEA 80/20? Thanks.</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Fibre BB 29Jul24.png" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/56517i53F114D1A0706F28/image-size/large?v=v2&amp;px=999" role="button" title="Fibre BB 29Jul24.png" alt="Fibre BB 29Jul24.png" /></span></P> Thu, 08 Aug 2024 08:46:21 GMT https://community.plus.net/t5/Broadband/Migrated-to-SOGEA-Fibre-no-Phone-Line-line-speed-capped-to-39999/m-p/1981423#M367570 jcbaker007 2024-08-08T08:46:21Z https://community.plus.net/t5/Broadband/Migrated-to-SOGEA-Fibre-no-Phone-Line-line-speed-capped-to-39999/m-p/1981429#M367571 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/140785">@jcbaker007</a></SPAN> just sent you a text about this as it relates to the package so can't post publicly.</P> Thu, 08 Aug 2024 09:16:59 GMT https://community.plus.net/t5/Broadband/Migrated-to-SOGEA-Fibre-no-Phone-Line-line-speed-capped-to-39999/m-p/1981429#M367571 willcutforth 2024-08-08T09:16:59Z