topic Re: Slow download speed in Broadband

Slow download speed

Troypowell42 — Sun, 04 Aug 2024 19:14:01 GMT

I've been contracted for little under two years and my mbps is significantly lower than I'm guaranteed

Re: Slow download speed

jab1 — Sun, 04 Aug 2024 19:26:55 GMT

A little more detail would help us to help you. What is you minimum guaranteed speed, what are getting (over WiFi or Ethernet)?

Re: Slow download speed

Troypowell42 — Sun, 04 Aug 2024 21:19:50 GMT

I use the Ethernet cable and I receive on average 7 mbps however my contract is for a guaranteed minimum of 36mbps

Re: Slow download speed

jab1 — Sun, 04 Aug 2024 21:29:29 GMT

OK - you have a fault - contact Customer Support tomorrow (0330 123 9123)

Re: Slow download speed

James30 — Mon, 05 Aug 2024 16:08:22 GMT

@Troypowell42 Hi, before we get stuck in can you reboot the router and test the speed with an ethernet cable because your router has experienced a reboot for at least 37 days?

If issues persist can you send in a picture of the back of the router and phone socket please or we can ring you to go through everything in one go.