topic Re: Earlier activation date in Broadband

Earlier activation date

baddamsfamily — Tue, 30 Jul 2024 14:25:43 GMT

How can I get my broadband activated quicker I need it for work as soon as I move on the 6th but been given a date of 13th, I believe the line is active and only requires remote activation

Re: Earlier activation date

jab1 — Tue, 30 Jul 2024 14:31:04 GMT

Is this for Full Fibre or FTTC?

Re: Earlier activation date

baddamsfamily — Wed, 31 Jul 2024 11:04:37 GMT

It's full fibre

Re: Earlier activation date

MisterW — Wed, 31 Jul 2024 11:12:13 GMT

@baddamsfamily If there's already an ONT in the property then, in theory, a remote activation should be possible, which ought to complete in 2-3 days.

However, the ONT must be left powered when the order is placed. Openreach will attempt to test the ONT as part of the ordering process, if its not powered , the test will fail and the order will revert to requiring an engineer.

Sounds like that's what might have happened in your case.

Is this a new build or was it previously occupied ? If the latter, maybe the previous occupiers ISP put a cease on, in which case your order will be delayed until the cease completes.

What does the BTwholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say in the narrative below the availability results ?