topic Re: Speed Ok ish but everything has slowed down in Broadband

Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 11:38:04 GMT

My broadband speed has never been perfect because of where I live but it has managed to keep up with everything such as PV, laptop, Ring cam, TV. However these last few days everything has gone really slow yet my speeds are the same at around 15 download and .65 upload, done using an app on iphone. Netflix and Prime are the worst hit, sometimes not able to watch at all. I have rebooted the modem and done all the other stuff suggested but to no avail. Nothing has changed to cause this that I know of. Can anyone help? ps The BTwholesale speed test wouldn`t work, maybe it`s a clue this is their message...

Summary Advanced Test

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

The ping test it did is 1325ms

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 11:56:04 GMT

@destiny234 Looking at those speed results, I am assuming you are on an ADSL, rather than FTTC? The ping figure you report certainly wo't help either - it is unacceptably high.

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 12:05:24 GMT

Thanks John, I have no idea what ping is but I will do some googling, thank you 🙂

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 12:26:37 GMT

Unless you've done the Googling - here is an explanation: https://www.bandwidthplace.com/ping-test

Basically, something somewhere is slowing things down.

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 12:34:58 GMT

Thanks John,

totally different readings with the one you sent, Down is 2.65, up .74, and ping 177.

I am on a page that sells vpns and am looking at one that is only £1.64 a month. I just asked them some questions as I haven`t got a scooby.

Cheers,

Linda

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 12:40:34 GMT

Linda - don't even go down the VPN route - that will have no effect on your current issue.

If you answer these questions, I, or another Community member may be able to offer advice: which service (ADSL or FTTC) are you on, which router do you have, and (don't take offence 😉 ), how much do you know about computers/the internet?

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 12:59:06 GMT

John,

ADSL I think, it plugs into the phone line. There is no option for fibre up here near John O Groats.

The router is just a plusnet one, it doesn`t say which model.

I think I know a little more than the average 66 year old on stuff , but this ping side of things has me stumped.

No offence taken 🙂

Linda

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 13:25:21 GMT

OK. In an attempt to kill more than one bird with a stone, can you please supply the information requested below. I suspect, but can't be 100% certain that you will have a Hub1.

For Community members to be able to help, information from these sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband Availability Checker (obscuring your phone number), where a landline phone is no longer supplied or known use the address version BT Broadband Address Availability (obscuring your address)

BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS'. This test is recommended to be performed with only one device connected.

Sight of the broadband connection status from your Hub (with the 'Username' obscured) would also be of help.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Where the phone line is still active, it may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

Unfortunately, I'm away from tomorrow, so won't be visiting the forum - at least for most of the time before about 7PM, but others may jump in

BTW - I'm older than you. 😀

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 13:31:11 GMT

John, I just found out it is hub 2, sorry

Linda

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 13:34:37 GMT

Thanks John, I shall endeavour to do all this , and thank you for your help.

Age is just a number 🙂

Kind regards

Linda

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 13:44:04 GMT

@destiny234 wrote:

John, I just found out it is hub 2, sorry

Linda

OK - just use the HUb2 instructions then - that fact may come in useful later, but makes me think you are on FTTC, but a very long 'final mile' of copper.

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 13:59:24 GMT

John yes I am at the very end of the line. there are often problems when it rains heavily but it`s been dry for several days now

Linda

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 14:27:57 GMT

John, Sorry I could only attach the photos, couldn`t see how to put them directly into to chat box.

Linda

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 14:41:00 GMT

Can't see them, Linda. If you are using a desktop/laptop, use the 'mountain' icon above the reply window.

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 14:48:36 GMT

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 14:52:33 GMT

Thanks for those, Linda - they are strongly suggesting a fault. Would be interesting and informative to see the Hub data and results of phone-line test, too.

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 14:58:02 GMT

John,

The quiet line test was ok,

I can`t find this on the home screen `

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Linda

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 15:01:06 GMT

Glad the phone is OK - one less avenue of possible issues, Does the picture below help you find the required page?

Re: Speed Ok ish but everything has slowed down

destiny234 — Thu, 25 Jul 2024 15:13:05 GMT

John,

I have searched and searched and can`t find that page on my plusnet

Linda

Re: Speed Ok ish but everything has slowed down

jab1 — Thu, 25 Jul 2024 15:14:19 GMT

Linda - it is on your router.