topic Re: Line fault fixed, now stuck at 0.5Mbps in Broadband

Line fault fixed, now stuck at 0.5Mbps

AJ_777 — Fri, 26 Jul 2024 14:19:07 GMT

Last weekend my phone line lost connection and broadband limped along at 2Mbps once it reconnected after hours of failed tries. After reporting the fault via text I lost connection for 36 hours.

Engineer came on Wednesday and fixed phone line and seemingly broadband via the cabinet outside.
Speed looked to be about 1Mbps, so I waited a few hours before restarting router. Appears I lost connectiion twice next day dropping me to 0.5Mbps.

Will me speed return to normal soon by itself, or does something need doing to removed throttle?

Before the fault I got between 9-12Mbps.

My currents stats
DSL uptime:1 Day 4 Hrs 5 Mins
Data rate:1.212 Mbps / 575 Kbps
Maximum data rate:1.212 Mbps / 10.016 Mbps
Noise margin:6.3 / 31.6
Line attenuation:14.3 / 28.0
Signal attenuation:14.6 / 27.9
VPI/VCI:0/38
Modulation:G.992.5(ADSL2+)
Latency type:Interleaved
Upstream error control:Off
Downstream error control:Off

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Re: Line fault fixed, now stuck at 0.5Mbps

jab1 — Fri, 26 Jul 2024 18:01:20 GMT

@AJ_777 Whatever the OR engineer did to your connection, it may have fixed the phone service, but you still have a major issue with the broadband side of the service, If nothing else, the downstream SNR of 31.6 will be the major obstacle. I suggest you raise a BROADBAND fault via: https://www.plus.net/help/report-a-problem/ and request another OR visit. Note this will not be actioned before Monday of next week.

Re: Line fault fixed, now stuck at 0.5Mbps

MatthewWheeler — Sat, 27 Jul 2024 14:14:34 GMT

Hi @AJ_777

I've put through a reset on your line to improve your speeds

All being well you should notice a increase soon