topic Re: Throttling? in Broadband

Throttling?

PantherEins — Mon, 22 Jul 2024 12:29:17 GMT

Is it possible that Openreach are throttling a connection? Currently running at 49mbs and have been statically for months and months with the dead same upload speed of 11.69 when advertised is 53-70, 13-20 and when I started the renewed contract i was on 70!

Re: Throttling?

PantherEins — Mon, 22 Jul 2024 12:45:13 GMT

Hmmm, another line fault? Had OR out twice for 4 different faults. Given I'm 200m from the Cab it's frustrating to say the least.

Re: Throttling?

jab1 — Mon, 22 Jul 2024 12:54:01 GMT

@PantherEins It would be helpful to those of us who try to help if you provided the information requested below - ignore the item you have posted above.

For Community members to be able to help, information from these sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband Availability Checker (obscuring your phone number), where a landline phone is no longer supplied or known use the address version BT Broadband Address Availability (obscuring your address)

BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS'. This test is recommended to be performed with only one device connected.

Sight of the broadband connection status from your Hub (with the 'Username' obscured) would also be of help.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Where the phone line is still active, it may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

Re: Throttling?

pvmb — Tue, 23 Jul 2024 00:29:06 GMT

Unfortunately, BTW Performance Tester - 'ADDITIONAL DIAGNOSTICS'. This test is recommended to be performed with only one device connected - no longer seems to work for many people.

Summary Advanced Test

"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."

It worked when I was on ADSL2+, did it ever work on FTTC? I don't recall it doing so.

Re: Throttling?

jab1 — Tue, 23 Jul 2024 06:05:26 GMT

@pvmb I am aware that the 'Advanced Diagnostics' appears to be 'broken' for most. However, it does occasionally work, which is helpful. If it doesn't however, combined with the other data requested, the initial test is useful.

Re: Throttling?

Baldrick1 — Tue, 23 Jul 2024 09:33:54 GMT

@PantherEins

The only time that Openreach ‘throttle’ a connection is if after a reset there are two many errors on the line and data is having to be resent too many times. This is an automatic DLM action designed to increase the useable data that you receive.

It is unusual for your service to be reset due to a contact renewal but could result from a change, for example, a move to SOGEA.

I don’t know if it’s relevant but in the early 1970s the GPO, as it was then, used aluminium cored cable rather than copper for some installations. This has always been troublesome.’
Either way, your speed is below the handback threshold so you should report a fault.