topic Re: Regular connection drops since renewing contract, on same package. in Broadband

Regular connection drops since renewing contract, on same package.

alexrpm — Mon, 10 Jun 2024 21:57:35 GMT

Renewal of package probably not related at all but odd timing.

Internet keeps dropping *very* frequently the last week or so. I have a backup router to check if it's router related, and that too disconnects at similar intervals.

It just seems to go down and then come back up again after a minute.. it's not prolonged at all, but interferes a lot with online activity (that sounds dodgy, I mean gaming, not porn).

Down speed varies between 35 and 50, but upload speed is between 1 and 2 mbps, atm, which is possibly low.

22:44:35, 10 Jun. PPP: Received PADO
22:44:35, 10 Jun. PPP: Sending PADI
22:44:30, 10 Jun. PPP: Sending PADI
22:44:25, 10 Jun. PPP: Sending PADI
22:44:20, 10 Jun. PPP: Sending PADI
22:44:17, 10 Jun. DSL Link Up: Down Rate=53453kbps, Up Rate=2279kbps; SNR Margin Down=6.4dB, Up=6.3dB
22:44:15, 10 Jun. PPP: Sending PADI
22:44:10, 10 Jun. PPP: Starting PPP daemon
22:44:09, 10 Jun. WAN Auto-sensing detected port DSL WAN
22:43:45, 10 Jun. admin timeout from 192.168.1.88
22:43:41, 10 Jun. SIP WAN DOWN
22:43:41, 10 Jun. WAN Sensing Auto sensing Complete, interface selected
22:43:41, 10 Jun. WAN Sensing Auto sensing Running
22:43:41, 10 Jun. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
22:43:39, 10 Jun. PPP: Stopped PPP daemon(0,1,5)
22:43:39, 10 Jun. PPP LCP Send Termination Request (User request)
22:43:39, 10 Jun. PPP: IPCP down
22:43:39, 10 Jun. PPP: LCP down
22:43:39, 10 Jun. DSL Link Down: duration was 210 seconds
22:41:05, 10 Jun. PPP IPV6CP Send Configuration Request
22:41:02, 10 Jun. PPP IPV6CP Send Configuration Request
22:40:59, 10 Jun. PPP IPV6CP Send Configuration Request
22:40:56, 10 Jun. PPP IPV6CP Send Configuration Request
22:40:53, 10 Jun. PPP IPV6CP Send Configuration Request

Re: Regular connection drops since renewing contract, on same package.

willcutforth — Thu, 13 Jun 2024 09:06:55 GMT

It has found an external fault @alexrpm so I have raised it for you now.

It should be fixed within 72 hours.

Re: Regular connection drops since renewing contract, on same package.

willcutforth — Thu, 13 Jun 2024 09:07:31 GMT

Actually as soon as I have said that it now needs an engineer, when would you be free?

Re: Regular connection drops since renewing contract, on same package.

alexrpm — Thu, 27 Jun 2024 01:14:05 GMT

Do I have to be present for someone to look at the box outside the building? There's no damage to the connection in my place, it's been untouched, unyanked, very much left alone except to make sure it was plugged in correctly when issues arose.
It behaved for a bit but is still dropping, a lot today.

Re: Regular connection drops since renewing contract, on same package.

alexrpm — Tue, 02 Jul 2024 14:35:29 GMT

Still frequent enough drops. Weeks on end.

Had the exact same thing before months ago, and it was fixed, and determined to not be my end..

Re: Regular connection drops since renewing contract, on same package.

jab1 — Tue, 02 Jul 2024 14:41:12 GMT

@alexrpm As @willcutforth says in message #3, this needs an Openreach engineer appointment to fix - if you respond to that message, you should get a resolution.

Re: Regular connection drops since renewing contract, on same package.

alexrpm — Wed, 03 Jul 2024 00:08:13 GMT

They said that last time and it wasn't the case, so why should I trust them now? I don't want people around.

I bet they haven't even looked at any problems between, they just want to eliminate user error or tampering with box, but the box is accessible without needing me to be there (just like the engineer did last time).

This only started when I renewed my contract.

Re: Regular connection drops since renewing contract, on same package.

alexrpm — Wed, 03 Jul 2024 01:17:11 GMT

Thanks for taking the time to read and reply, apologies for sounding rude, and possibly obstructive to help.

You were really helpful last time and all over the boards and you are appreciated.

I have my own personal issues.

Re: Regular connection drops since renewing contract, on same package.

MatthewWheeler — Wed, 03 Jul 2024 08:59:37 GMT

Sorry to hear you're still having issues @alexrpm

I've retested the line and it's showing what's known as a high-resistance fault which will be the issue causing this as well as the slow speeds

The only way we can get this sorted is to arrange for a engineer to visit

Re: Regular connection drops since renewing contract, on same package.

alexrpm — Sun, 21 Jul 2024 16:41:12 GMT

Didn't think I was imagining things... now my down rate is being downgraded by plusnet over time in increments.

16:57:00, 21 Jul. DSL Link Up: Down Rate=25000kbps, Up Rate=3695kbps; SNR Margin Down=15.9dB, Up=5.8dB
13:51:38, 21 Jul. DSL Link Up: Down Rate=25000kbps, Up Rate=2156kbps; SNR Margin Down=15.0dB, Up=6.4dB
07:17:58, 21 Jul. DSL Link Up: Down Rate=25000kbps, Up Rate=1166kbps; SNR Margin Down=13.3dB, Up=6.0dB

01:43:11, 21 Jul. DSL Link Up: Down Rate=27398kbps, Up Rate=3389kbps; SNR Margin Down=13.6dB, Up=5.9dB
01:37:20, 21 Jul. DSL Link Up: Down Rate=27398kbps, Up Rate=197kbps; SNR Margin Down=12.6dB, Up=5.8dB
22:51:42, 20 Jul. DSL Link Up: Down Rate=27398kbps, Up Rate=640kbps; SNR Margin Down=12.5dB, Up=6.3dB

21:43:27, 17 Jul. DSL Link Up: Down Rate=29997kbps, Up Rate=4124kbps; SNR Margin Down=14.3dB, Up=5.5dB
12:16:35, 17 Jul. DSL Link Up: Down Rate=29997kbps, Up Rate=4999kbps; SNR Margin Down=20.3dB, Up=20.5dB
12:10:22, 17 Jul. DSL Link Up: Down Rate=29997kbps, Up Rate=4090kbps; SNR Margin Down=13.5dB, Up=5.5dB

22:49:54, 15 Jul. DSL Link Up: Down Rate=32400kbps, Up Rate=6000kbps; SNR Margin Down=19.4dB, Up=14.8dB
10:18:22, 15 Jul. DSL Link Up: Down Rate=32400kbps, Up Rate=5752kbps; SNR Margin Down=12.6dB, Up=5.6dB
10:15:05, 15 Jul. DSL Link Up: Down Rate=32400kbps, Up Rate=5956kbps; SNR Margin Down=12.8dB, Up=5.6dB

19:05:27, 12 Jul. DSL Link Up: Down Rate=34999kbps, Up Rate=500kbps; SNR Margin Down=9.6dB, Up=6.4dB
18:44:49, 12 Jul. DSL Link Up: Down Rate=34999kbps, Up Rate=2990kbps; SNR Margin Down=11.2dB, Up=6.1dB
18:43:57, 12 Jul. DSL Link Up: Down Rate=34999kbps, Up Rate=7200kbps; SNR Margin Down=6.0dB, Up=18.6dB

Re: Regular connection drops since renewing contract, on same package.

jab1 — Sun, 21 Jul 2024 16:51:22 GMT

@alexrpm It would be helpful to see your full error log - those selective extracts tell us nothing, except that you appear to be losing your DSL connection on an alarming number of occasions.

Please Export the log, and then attach the resulting .csv file to a post.

Re: Regular connection drops since renewing contract, on same package.

bmc — Sun, 21 Jul 2024 16:55:14 GMT

@alexrpm

Did you arrange an engineer visit as requested by @MatthewWheeler

Brian

Re: Regular connection drops since renewing contract, on same package.

jab1 — Sun, 21 Jul 2024 16:57:53 GMT

Good point, @bmc , because until that fault is fixed, DLM will continue to 'manage' the connection.

Re: Regular connection drops since renewing contract, on same package.

alexrpm — Sat, 07 Sep 2024 01:21:09 GMT

I decided to just wait it out. No engineer appointment.

As of a month and a half later, it is sorted. No drops, and speed is optimal again.

I knew I didn't need an engineer visit.. it wasn't my end.

Somewhere else along the line.

Thanks all.