topic Re: Access to NS&I bank login (secure.nsandi.com) in Broadband

Access to NS&I bank login (secure.nsandi.com)

marktewk — Mon, 15 Jul 2024 13:22:37 GMT

Attempt to login to NS&I bank website fails with "this site can't be reached". On contacting NS&I they tell me that this is a problem for Plusnet customers that the bank has contacted Plusnet about. And I can reach the login site using my mobile network (EE). Does anyone know what the issue is and when this will be resolved?

Re: Access to NS&I bank login (secure.nsandi.com)

MisterW — Mon, 15 Jul 2024 13:28:53 GMT

On contacting NS&I they tell me that this is a problem for Plusnet customers that the bank has contacted Plusnet about.

@marktewk its not just Plusnet! It also includes (at least!) Zen & EE and is very likely any supplier using the BTwholesale network. There's a long thread about it here https://community.plus.net/t5/Everything-else/Can-t-reach-NS-amp-I-login-page/m-p/1977075

Re: Access to NS&I bank login (secure.nsandi.com)

jab1 — Mon, 15 Jul 2024 13:29:14 GMT

@marktewk See https://community.plus.net/t5/Everything-else/Can-t-reach-NS-amp-I-login-page/m-p/1977809#M35609 . I am not convinced it is a 'Plusnet' issue - I can't access it over my Zen connection, either, although I can reach the login page via the 'home' NS&I site. Don't know if you can login from there - I don't have an NS&I account to try.

Re: Access to NS&I bank login (secure.nsandi.com)

dvorak — Mon, 15 Jul 2024 13:34:20 GMT

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