topic Re: Broadband Keeps Disconnecting 7-8 Times Per Day in Broadband

Broadband Keeps Disconnecting 7-8 Times Per Day

elfwolf — Wed, 10 Jul 2024 21:48:03 GMT

Hi, from yesterday my broadband keeps disconnecting. It's like 7-8 times yesterday and today. And even one disconnecting just when I was typing this topic.

Never have issue like this before. Every time it happens, the router will change to red light.

Re: Broadband Keeps Disconnecting 7-8 Times Per Day

jab1 — Thu, 11 Jul 2024 07:08:46 GMT

@elfwolf

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Re: Broadband Keeps Disconnecting 7-8 Times Per Day

willcutforth — Fri, 12 Jul 2024 17:26:08 GMT

@elfwolf just popped you over a Private message to get your username