topic Re: Connection dropping several times in Broadband

Connection dropping several times

patti — Mon, 01 Jul 2024 19:26:25 GMT

My connection started to drop yesterday and has continued today several times. I have reset my Router but it keeps happening. Any advice or is Plusnet having problems?

Re: Connection dropping several times

jab1 — Mon, 01 Jul 2024 19:32:09 GMT

@patti :

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

I suspect it is just you - otherwise there would be loads of reports.

Re: Connection dropping several times

patti — Mon, 01 Jul 2024 20:06:54 GMT

Hi John, Thanks for your reply. I have tested my landline and I can hear slight 'clicky' noises.. I have sent Plusnet a text so that they can investigate.

Re: Connection dropping several times

jab1 — Mon, 01 Jul 2024 20:10:41 GMT

Let us know the response.

Re: Connection dropping several times

patti — Mon, 01 Jul 2024 20:13:12 GMT

Will do John.