topic Re: Broadband Showing as connected, but unable to access internet with any connected devices in Broadband

Broadband Showing as connected, but unable to access internet with any connected devices

Aliseries — Thu, 27 Jun 2024 21:06:24 GMT

Hello

I have a Unlimited Fibre connection that at about 20:30 we lost internet connection. The router is showing blue and on the hub it is show the broadband is connected. No devices connected to the router are able to access the internet, iPhones, PCs using Wireless.

I have attached a screenshot of the Hub Status, but now I can't even connect to the hub as I am getting Connection Timed Out when trying to access the web page on 192.168.1.254

I have rebooted the router several times, disconnected all ethernet connected devices (NAS storage device and TP LInk Wifi Extender)

Any ideas?

Thanks

Aliseries

Re: Broadband Showing as connected, but unable to access internet with any connected devices

Aliseries — Thu, 27 Jun 2024 22:00:00 GMT

Everything is OK now Broadband is accessible on all devices. Need to check connection to the hub once I am off my VPN

Thanks

Aliseries

Re: Broadband Showing as connected, but unable to access internet with any connected devices

markhawkin — Fri, 28 Jun 2024 06:44:41 GMT

It sounds like a fault (or planned work) on the Openreach network (which Plusnet uses).

It's not a problem in the copper connection you use to the "green box".

If it happens again see if a "ping" to 8.8.8.8 (Google's DNS service) gets there.

Re: Broadband Showing as connected, but unable to access internet with any connected devices

Lukas25wsm — Fri, 28 Jun 2024 19:02:44 GMT

Hi. Did you got problem sorted ? i don't have broadband from yesterday around 14;30. calling twice them. last call today 15;30. customer advisor say he call back 19;00 when investigate all . no call back. still no broadband. try other router same problem. blue light. no internet. system want login to network. give all correct details but nothing work. ...

Re: Broadband Showing as connected, but unable to access internet with any connected devices

jab1 — Fri, 28 Jun 2024 19:14:16 GMT

@Lukas25wsm Which Hub do you have? When you say 'system wants login to network, what exactly do you mean.

Just FYI, it is not a good idea to 'hijack' another users topic - your symptoms may be similar, but not necessarily the same, and piggy-backing makes it difficult for other Community members to follow the conversation.