topic Re: DLM Reset in Broadband

DLM Reset

kekec — Mon, 24 Jun 2024 20:10:45 GMT

Hi All,

Is there any chance i can request the a DLM reset from a member of Plusnet team please?

Wee story is, my electrician switched of the whole house power a lot few weeks ago. Obvious the DLM recognised this as an issue on the line and my router stuck on 59990 Kbps. The line is relatively new (4 years old) as Openreach pulled in a new pair of copper as the old one hit by lightning. My end is 400m from the Cabinet 1.

Thanks

Re: DLM Reset

James30 — Tue, 25 Jun 2024 15:16:13 GMT

@kekec Hiya, we haven't got access to the systems we used to have to look at stats in more detail. Would you mind us calling you or can you call us on 0800 432 0200 so we can go through everything with you?

Re: DLM Reset

kekec — Wed, 26 Jun 2024 20:52:51 GMT

@James30 Thank you so much your advise. DLM resat done at 13:37.

Re: DLM Reset

Anunnaki — Wed, 26 Jun 2024 21:15:13 GMT

It will be interesting to see how long it holds that download sync rate with the "SNR Margin" now at 1dB

What model of DrayTek are you using ?

Re: DLM Reset

kekec — Wed, 26 Jun 2024 23:09:53 GMT

@Anunnaki I will do an update for you after a week, but usually holds the download sync rate for months without any issue.

DrayTek Vigor2865ac