topic Re: Internet still not working in Broadband

Internet still not working

fatimab06 — Wed, 26 Jun 2024 09:30:34 GMT

am writing to express my extreme frustration with the ongoing issues with my internet service. Since Friday, my internet has not been working at all. I have posted in the community forums seeking help, lodged a formal complaint, and was informed that an engineer would come out to resolve the issue. However, no one has shown up.

To make matters worse, I received an email stating that remote investigations are still being conducted. This lack of resolution is unacceptable, especially as I am continuing to pay full price for an internet service that I am not receiving.

This is an urgent issue that needs to be addressed immediately

Re: Internet still not working

Gel — Wed, 26 Jun 2024 11:29:09 GMT

They are dependent on OPENREACH who are very overstretched; no point ranting here. If a tickets been raised by PN, progress should be monitored there via the PN Customer Portal.

Re: Internet still not working

SammyM — Wed, 26 Jun 2024 17:23:23 GMT

Hiya @fatimab06,

I'm sorry you are experiencing an issue with your connection and for the undue stressed it is causing you. I can see that you have raised it to our high level complaints and they have assigned you a case handler. We will leave it with them as it is now above us.