topic Re: Router Dropping Connection Every 10-20 Minutes in Broadband

Router Dropping Connection Every 10-20 Minutes

bjmspc — Wed, 05 Jun 2024 21:53:54 GMT

We have been with PlusNet for a grand total of 6 weeks after being with Sky for nearly 15 years and I can honestly say it's the WORST broadband service we've ever experienced.

Ever since moving to PlusNet, we have had nothing but issues. The router drops connection every 10-20 minutes in the evening and multiple times throughout the day.

The light on the router flashes orange, then goes steady orange, then comes back to normal after about a minute or two.

We started with a Plusnet Hub One, then bought a TP-Link router ourselves, thinking that may solve the issue - it didn't.

We have had a BT engineer out twice already, and they couldn't find a fault both times. They fitted a new microfilter socket - no improvement. Bearing in mind, we never had any issues like this with Sky!

I work from home, so this is beyond ridiculous and unacceptable. At my wits end, and don't know what else to do?!

Re: Router Dropping Connection Every 10-20 Minutes

jab1 — Fri, 07 Jun 2024 06:39:35 GMT

@bjmspc Which product are you on - you say you have a Hub1, which I find a little strange as unless you are on ADSL, you certainly won't have?

Re: Router Dropping Connection Every 10-20 Minutes

bjmspc — Fri, 07 Jun 2024 07:14:30 GMT

Apologies, it’s a Hub 2

Re: Router Dropping Connection Every 10-20 Minutes

jab1 — Fri, 07 Jun 2024 07:27:19 GMT

OK - in that case, providing you have the Hub2 and not the TP-Link connected, can you export the error log and attach it to a post?