topic Re: Router flashing orange in Broadband

Router flashing orange

johnldunn — Fri, 31 May 2024 07:21:57 GMT

Our router is flashing orange and has been doing so for a few days. It is connected to the master socket. Does this mean the issue is outside the house? Our landline phone works fine.
Are you able to test where the issue lies?
If the issue is outside the house can l raise this with BT as a broadband issue even though it is plusnet broadband?

Re: Router flashing orange

jab1 — Fri, 31 May 2024 07:33:45 GMT

@johnldunn Check all your cables are plugged in correctly. If they are, you will need to contact Plusnet - 0330 123 9123 - as OpenReach do not talk to end-users, only ISPs.

Re: Router flashing orange

willcutforth — Fri, 31 May 2024 11:33:45 GMT

No network issue has been found on the line @johnldunn ! Have you done the usual checks? Everything you need can be found here: A-Z Index | Help | Plusnet