topic Re: Wifi speeds maxing at 5mpbs compared to 60mbps in Broadband

Wifi speeds maxing at 5mpbs compared to 60mbps

faruk786 — Fri, 24 May 2024 22:51:18 GMT

my wifi recently started to cap at 5mbps and wouldnt go over, can someone help me with this problem as my phone line is also facing troubles

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

G6JPG-0 — Fri, 24 May 2024 23:52:19 GMT

Wifi only - i. e. if you connect the computer directly to the router with a cable, do you get a much higher speed?

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

Baldrick1 — Sat, 25 May 2024 06:34:02 GMT

@faruk786

Unless your phone line is working correctly you will have broadband problems.

Report a phone problem using the mobile bot. See: https://www.plus.net/help/report-a-problem/

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

jab1 — Sat, 25 May 2024 06:35:52 GMT

@faruk786 wrote:

my wifi recently started to cap at 5mbps and wouldnt go over, can someone help me with this problem as my phone line is also facing troubles

This suggests a phone problem.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

paul_blitz — Mon, 27 May 2024 12:36:16 GMT

If you use a web browser to connect to your router (details on the back!) then you can see the current connection status, which will include the current line speed. That relates to the speed of the broadband link between your house and the internet. If it is lower than what you normally expect, then start with power-cycling the router - leave it off for 30 seconds - after that it takes a minute or two for the link to go active again

Wifi connections can get limited in several ways: (a) the actual broadband is slow for some reason; (b) your device has connected at a low wifi speed (there's several 'flavours' of wifi, if it connected using a slower 'flavour' then it will be slow. In that case, get near to the router, then turn off the phone wifi for 30 seconds, then back on again: that might help); (c) the phone just can't work that fast.

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

jab1 — Mon, 27 May 2024 12:46:41 GMT

@G6JPG-0 / @paul_blitz from the information in the OP, this customer has an issue which is most likely within the OpenReach network, so I doubt either of your suggestions will be of much use. Difficult to be any more precise/certain, as they have not responded.

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

faruk786 — Mon, 27 May 2024 13:11:52 GMT

i can confirm that there is a problem with the phone line as i am currently waiting on an engineer to come round to fix it tommorow

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

G6JPG-0 — Mon, 27 May 2024 21:24:50 GMT

Looks like you're right. Pity the original post talked about "wifi", as it sounds as if it's nothing to do with the wifi.

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

Mustrum — Tue, 28 May 2024 22:28:47 GMT

@G6JPG-0 No, the clues were there if you know how to spot them, as @Baldrick1 and @jab1 did, your response was not helpful.

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

G6JPG-0 — Wed, 29 May 2024 07:51:45 GMT

Not helpful to this poster, no. Perhaps might encourage other posters to title their "help me" posts better (-:

Re: Wifi speeds maxing at 5mpbs compared to 60mbps

Baldrick1 — Wed, 29 May 2024 08:31:12 GMT

@G6JPG-0

You should appreciate that not all customers are technical and have never used a wired Ethernet connection. To them, their Internet connection is referred to as their WiFi.

The OP was very helpful in advising that they also had phone problems.