topic Re: VOIP Registration now unavailable ? in Broadband

VOIP Registration now unavailable ?

daveg6hni — Sat, 18 May 2024 08:29:39 GMT

Not sure if this is the correct place to post this, but overnight both of my VOIP telephone numbers have become unavailable ?

I have a SIPGate number via a Gigaset n300a box and a new number from A&A viia both the Gigaset box and also my FritzBox 7590.

So two services from different companies, the only common factor is my recently upgraded Plusnet FTTP connection ?

Now last weekend there was an issue that stopped pings being received I wonder if PN have made a change ?

Re: VOIP Registration now unavailable ?

QuadT — Sat, 18 May 2024 08:33:11 GMT

There's currently a widespread plusnet intermittent outage which appears to affect DNS (regardless of DNS service used) or a routing issue.

Seems to have started just before 4am.

The default support reply on X has been updated when responding to everyone's questions this morning:

"We’re aware of a situation at the moment which is effecting a lot of customers. Currently we have no timescale to get this resolved."

Re: VOIP Registration now unavailable ?

MisterW — Sat, 18 May 2024 08:33:21 GMT

https://community.plus.net/t5/Broadband/dns-block/m-p/1970442#M366045

Re: VOIP Registration now unavailable ?

daveg6hni — Sat, 18 May 2024 08:57:23 GMT

I'm not using PN DNS, I'm using 1.1.1.1 and 8.8.8.8 as they appear much faster

So did not think I would be affected, however, Internet is very slow this morning and I can't reach SamKnows to check anything...

Re: VOIP Registration now unavailable ?

MisterW — Sat, 18 May 2024 09:02:00 GMT

I'm using OpenDNS and I'm still affected. Its most odd, some things now seem to be working and others not. For example, I have two voip providers Localphone & Sipgate. Localphone is registered fine but Sipgate wont register! Access to the Sipgate portal fails as well...

Re: VOIP Registration now unavailable ?

daveg6hni — Sat, 18 May 2024 09:15:15 GMT

Very strange and I can't access SamKnows or ThinkBB, but now ThinkBB is there and it is showing the same fault as last weekend, no ping, but this time to both lines I monitor, both are FTTP, one in Southend & the other in Chelmsford

Re: VOIP Registration now unavailable ?

MisterW — Sat, 18 May 2024 09:20:16 GMT

... and my Sipgate registration has just come back

Re: VOIP Registration now unavailable ?

daveg6hni — Sat, 18 May 2024 09:23:30 GMT

yep both my VIOP SPs are back and I can just see on my BQM that pings are working again