topic Re: Plusnet Hub Two Restarts Overnight in Broadband

Plusnet Hub Two Restarts Overnight

Keithrevis — Sat, 27 Apr 2024 09:28:04 GMT

Hi All,

I am new to Plusnet having started with Broadband about 10 days ago. I have a Plusnet Hub Two router with FTTC. I am happy with speed and WiFi so far. The last couple of nights at about 4 or 5am my Android phone has alerted to say it had dropped WiFi. It recovers after a few minutes. I have exported the router log to Excel and can see what looks like some sort of restart at the same times.

Is this normal and should I expect this to happen regularly?

Re: Plusnet Hub Two Restarts Overnight

jab1 — Sat, 27 Apr 2024 09:31:56 GMT

@Keithrevis This could be stabilisation, or OpenReach maintainence. If you attach the log to a post, maybe we can set your mind at rest.

Re: Plusnet Hub Two Restarts Overnight

Keithrevis — Sat, 27 Apr 2024 09:35:24 GMT

Hi Jab, thanks for the rapid reply. Here is my log, hopefully you can see the restarts at 5:20 ish today and 4:40 ish yesterday

Re: Plusnet Hub Two Restarts Overnight

Dan_the_Van — Sat, 27 Apr 2024 09:48:58 GMT

@Keithrevis

Can you confirm a couple of things please

1) Are you using the DSL port to connect to the openreach master socket?

2) Have you got anything connected to the Red WAN port?

Re: Plusnet Hub Two Restarts Overnight

jab1 — Sat, 27 Apr 2024 09:53:30 GMT

Thanks, @Dan_the_Van - that log does look strange, and from what I could see, my initial thoughts appear wrong.

Re: Plusnet Hub Two Restarts Overnight

Keithrevis — Sat, 27 Apr 2024 09:53:57 GMT

Hi Dan,

Yep, I use the Red WAN port to connect an Ethernet cable which runs to an old Openreach modem. The reason for this is my phone socket is on the corner of the ground floor of my house and I find for best WiFi coverage to have the ISP router on the middle floor. Hence the Ethernet cable to the WAN port.

Re: Plusnet Hub Two Restarts Overnight

jab1 — Sat, 27 Apr 2024 10:05:33 GMT

That is your problem, @Keithrevis - the WAN port is only for connecting the Hub on an FTTP service - you should be using one of the yellow LAN ports.

Re: Plusnet Hub Two Restarts Overnight

Dan_the_Van — Sat, 27 Apr 2024 10:13:23 GMT

@Keithrevis

Thanks for confirming.

With the Hub Two reporting PPP link down could be for few reasons.

1) The Hub Two has lost it's connection to the Openreach modem

2) The Openreach modem is having DSL connection drops

3) There could also be overnight maintenance occurring

@jab1

the WAN port is only for connecting the Hub on an FTTP service

Sorry but the wan port can be used to connect to a modem only device, which it currently is, an ONT is basically a Fibre Optic modem

Re: Plusnet Hub Two Restarts Overnight

Keithrevis — Sat, 27 Apr 2024 10:12:04 GMT

Hi John, is that right? I had a BT equivalent Router when I was with them and I connected it to the WAN port. The Plusnet Hub Two has worked absolutely fine with my set up in the WAN port apart from the couple of overnight glitches I referred to. I wouldnt have expected a service at all if it was an FTTP only port.

Will it connect ok if I use one of the LAN ports. I thought they were for output from the router only?

Re: Plusnet Hub Two Restarts Overnight

Keithrevis — Sat, 27 Apr 2024 10:13:38 GMT

Thanks Dan, that helps. I will continue to monitor and see if it recurs. I guess it could be stabilisation as you say.

Re: Plusnet Hub Two Restarts Overnight

jab1 — Sat, 27 Apr 2024 10:27:21 GMT

@Dan_the_Van wrote:

@jab1

the WAN port is only for connecting the Hub on an FTTP service

Sorry but the wan port can be used to connect to a modem only device, which it currently is, an ONT is basically a Fibre Optic modem

My apologies - i missed a post.

Re: Plusnet Hub Two Restarts Overnight

Dan_the_Van — Sat, 27 Apr 2024 10:39:26 GMT

@Keithrevis

If you think the Openreach modem is failing then you can configure the Hub two to 'bridge mode' which makes it a modem only device (router functions and wireless are turned off)

You could then use one of the LAN ports and connect to a router of your choice WAN port.

HTH

Re: Plusnet Hub Two Restarts Overnight

Keithrevis — Sat, 27 Apr 2024 10:47:32 GMT

Thanks Dan, very helpful. The Openreach modem is old though I think still functioning. I did wonder what I would do if that broke. I can do as you suggest and then buy a separate router. I have an old Asus one I could use whilst buying a newer, better one.

All this will go when I get FTTP which hopefully might be this year.

Re: Plusnet Hub Two Restarts Overnight

Dan_the_Van — Sat, 27 Apr 2024 10:54:46 GMT

If you are going FTTP soon then consider buying a router which supports WiFi 6 to future proof your purchase.

Dan.

Re: Plusnet Hub Two Restarts Overnight

Keithrevis — Sat, 27 Apr 2024 11:09:44 GMT

Thanks Dan, good advice, much appreciated

Re: Plusnet Hub Two Restarts Overnight

Townman — Sun, 05 May 2024 12:48:12 GMT

It would have been useful to have been advised at the beginning that this is a router connected to an external modem. I have just spent a good deal of time crawling through the router logs to conclude that there have only been 3 PPP session drops since the service was commissioned on 16th April...

23rd at 04:28
26th at 04:01
27th at 05:22

There is no evidence of the loss of the xDSL session, which might have been seen if the router was being used as a router modem. Precise details of a configuration are essential for offering relevant assistance.

This does not look like an every day event and is probably just BT Wholesale maintenance. However, given that we cannot see the state of the xDSL session, nor is there any indication of if the modem lights provided contraindications at the time, we do not know if this was only a PPP disconnection (typical of BT Wholesale maintenance) or if this was line xDSL optimisation as suggested by @jab1.

Has there been any such reoccurrence since the 27th?

Re: Plusnet Hub Two Restarts Overnight

Dan_the_Van — Sun, 05 May 2024 13:20:47 GMT

@Dan_the_Van wrote:

@Keithrevis

Thanks for confirming.

With the Hub Two reporting PPP link down could be for few reasons.

1) The Hub Two has lost it's connection to the Openreach modem

2) The Openreach modem is having DSL connection drops

3) There could also be overnight maintenance occurring

@Townman

With the OP confirming I use the Red WAN port to connect an Ethernet cable which runs to an old Openreach modem and after I reviewed the event log the above were my conclusions, you could have saved yourself some time.

Re: Plusnet Hub Two Restarts Overnight

Townman — Sun, 05 May 2024 13:49:56 GMT

Indeed Dan ... though that was mentioned some time after the earlier post with the log file.

Re: Plusnet Hub Two Restarts Overnight

Dan_the_Van — Sun, 05 May 2024 16:59:49 GMT

For reference the Hub Two can work with two broadband connections DSL or WAN

For DSL the event log will report on booting or reboot.

hh:mm:ss, dd mmm. WAN Auto-sensing detected port DSL WAN

For WAN the event log will report

hh:mm:ss, dd mmm. WAN connection WAN1_INTERNET_ETH connected

After viewing the event log it was clear there was something different as the expected "WAN Auto-sensing detected port DSL WAN" was missing, this lead me to ask the questions following the event log being attached.

1) Are you using the DSL port to connect to the openreach master socket?

2) Have you got anything connected to the Red WAN port?

The OP confirmed he was using a Openreach Modem and the WAN port was being used.

I do agree if the OP had mentioned the Openreach Modem paired with a Hub Two WAN port would have been helpful, but in reality it wasn't a big problem as the event log tells the story.

As they say the rest is history!

Re: Plusnet Hub Two Restarts Overnight

Keithrevis — Mon, 06 May 2024 09:30:52 GMT

Thanks both, I turn off WiFi on my Android phone nightly now to stop the distraction. I can see in my log that for me every day at around 04:40 I get some CWMP messages. This corresponds with the time I was getting notifications on my phone of the WiFi dropping out.

I can see the CWMP messages continue daily at the same time. There have been both messages with PERIODIC and VALUE CHANGE in them.

Another post on here gave me info about them https://community.plus.net/t5/Fibre-Broadband/Why-do-I-have-a-daily-CWMP-session-on-my-router/td-p/1638748

I think that is what my interruption is/was.

Do you know if you can change the time the CWMP session is?