topic Activation delay Openreach in Broadband

Activation delay Openreach

Asadhaq — Sun, 21 Apr 2024 19:17:20 GMT

Hi

I am having an issue where with our new build house, with Openreach installed it has been a couple of months since installation where we are unable to see any broadband options.

Plusnet seems to be the only one offering fibre broadband and we have purchased it but there has been a delay in activation and Plusnet have said Openreach need to activate the line on their side as it's an FTTC option.

If it is an Openreach situation, is there any way to escalate this so that it can be activated as soon as possible?

As I am working from home and it is very difficult to try and do this and I am having to work elsewhere in the meantime.

Please could someone help me out with this?

Thank you

Re: Activation delay Openreach

jab1 — Sun, 21 Apr 2024 19:23:31 GMT

@Asadhaq Welcome to the forums.It would possibly help if you could post a screenshot of this page (obscuring your address).

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Activation delay Openreach

MisterW — Sun, 21 Apr 2024 19:25:40 GMT

I'd start here https://www.openreach.com/help-and-support/problems-and-appointments/broadband-in-new-build-homes