topic @matthewwheeler VPN ISSUE in Broadband

@matthewwheeler VPN ISSUE

Charlo898 — Sat, 20 Apr 2024 10:19:47 GMT

Found many posts when trying to connect to Cisco secure client, I’ve enabled port clamping, and turned my firewall settings to low. I connect to vpn before logging into windows, when my desktop opens it disconnects the vpn doesn’t allow me to reconnect. The servers aren’t talking to each other. I’ve read somewhere that we need to do something with dtsl can you please private message?

Re: @matthewwheeler VPN ISSUE

csmith94 — Sat, 20 Apr 2024 14:12:34 GMT

Hi @Charlo898, thanks for getting in touch. You can try and add the Static IP which sometimes resolves these issues, there will be a one off charge of £5 though. Just head over to your member centre and you'll be able to add this on.

Any trouble doing this, just let me know