topic Re: VDSL connection drops every 5 minutes in Broadband

VDSL connection drops every 5 minutes

mattrigg — Thu, 18 Apr 2024 18:23:08 GMT

OPNsense router connected to an OpenReach modem.

So I’ve been getting random PPPoE disconnects for the past few months or so, maybe once every few weeks, but it’s always sorted itself out.
Couple of weeks ago it got really bad, a few times per day, often I’d have to reset the router and modem in order to get it to reconnect again. Assumed the modem might be at fault (it’s at least 10 years old now) so swapped it out for the Plusnet supplied router (running in bridged mode). All seemed fine for the past week but now I’m getting a disconnect every 5 minutes.
Just to rule out the possibility of the OPNsense being at fault I’ve switch to only using the Plusnet router (back in “router” mode) for testing. Same thing. After around 5 minutes it drops the connection.

Can someone have a look into this for me?

Re: VDSL connection drops every 5 minutes

jab1 — Thu, 18 Apr 2024 18:27:06 GMT

@mattrigg Sounds like a fault, to me> How long have you had the Hub running for now, and can you keep it as it is - much easer to get useful data of those than 'non-standard' equipment.

Re: VDSL connection drops every 5 minutes

mattrigg — Thu, 18 Apr 2024 18:30:27 GMT

No problem. I'll leave the Plusnet router connected for the moment.

It's been running for around 30 minutes...I'm trying to access the logs but I can't seem to find them.

[edit], nm, found them!

Re: VDSL connection drops every 5 minutes

jab1 — Thu, 18 Apr 2024 18:30:02 GMT

Which Hub is it - 1 or 2?

Re: VDSL connection drops every 5 minutes

mattrigg — Thu, 18 Apr 2024 18:36:51 GMT

It's a 2.

19:33:40, 18 Apr. WAN Auto-sensing detected port DSL WAN 19:32:12, 18 Apr. SIP WAN DOWN 19:32:11, 18 Apr. WAN Sensing Auto sensing Complete, interface selected 19:32:11, 18 Apr. WAN Sensing Auto sensing Running 19:32:11, 18 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 19:32:10, 18 Apr. PPP: Stopped PPP daemon(0,1,5) 19:32:10, 18 Apr. PPP LCP Send Termination Request (User request) 19:32:10, 18 Apr. PPP: IPCP down 19:32:10, 18 Apr. PPP: LCP down 19:32:10, 18 Apr. DSL Link Down: duration was 704 seconds

Had this one earlier too;

19:12:12, 18 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Re: VDSL connection drops every 5 minutes

jab1 — Thu, 18 Apr 2024 18:36:44 GMT

Thanks. The error log is accessed on this screen.

Re: VDSL connection drops every 5 minutes

jab1 — Thu, 18 Apr 2024 18:38:57 GMT

Ah - you found it! Looking at the connection time on that snippet, I suggest you report a fault via: https://www.plus.net/help/report-a-problem/

Re: VDSL connection drops every 5 minutes

mattrigg — Thu, 18 Apr 2024 19:07:38 GMT

Thanks for the link. I did try earlier but the damn thing disconnected part way through! 😂