topic Re: Orange flashing light after activation in Broadband

Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 14:11:19 GMT

I received an email from Plusnet at 12:54 that my broadband product change is complete. I have switched on and plugged in my router after doing so. The light on the router is now flashing orange. Is this normal or should I be concerned that more work will be required?

Re: Orange flashing light after activation

jab1 — Mon, 15 Apr 2024 14:19:36 GMT

@barryn2024 Is this a transfer from another ISP? If it is, it can take up to 23.59 of your 'go-live' date for all the cogs to fall in place on the PN systems. If you still don't have blue light tomorrow morning, post back and we can advise further.

Re: Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 14:24:20 GMT

No it's not a transfer from a new ISP. We have moved into a new address and we previously had plusnet but have renewed our contract. The previous tenants also had plusnet too.

Re: Orange flashing light after activation

jab1 — Mon, 15 Apr 2024 14:26:03 GMT

Ah, so it is a 'new' installation, then. The comments I made above will still apply in this case.

Re: Orange flashing light after activation

MisterW — Mon, 15 Apr 2024 14:32:44 GMT

We have moved into a new address

@barryn2024 is your router connected to the Master socket ?

is it a dual style socket ? in which case are you connecting the router to the DSL socket ?

Re: Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 14:39:57 GMT

@MisterW that's correct, it's an Openreach dual style socket. I have connected the red ended ethernet cable into the left hand port as it does not fit in the right hand one. The other end of the ethernet cable that's in the the router is in the WAN port.

Re: Orange flashing light after activation

MisterW — Mon, 15 Apr 2024 14:48:20 GMT

@barryn2024 that doesnt sound right!. You should be using the DSL cable and connecting the DSL port on the router to the DSL port on the master socket.

The red WAN port and ethernet cable are ONLY used on Full Fibre to connect to the ONT

edit: use the Help pages here to shwo how the router should be connected https://www.plus.net/help/broadband/router-setup-guides/

Re: Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 14:53:23 GMT

This is what the setup guide said:

Plug one end of the Ethernet cable with red ends into your hub's WAN port. Then plug the other end into the Openreach ONT's Port 1/Lan1 port (the number of ports on the ONT can differ).

This is the instructions that I have followed, are you suggesting that these are wrong? 🤔

Re: Orange flashing light after activation

jab1 — Mon, 15 Apr 2024 14:55:58 GMT

@barryn2024 Is this an FTTC or FTTP service. If it it is FTTP, you plug the cable into the ONT - not the phone master socket.

Re: Orange flashing light after activation

MisterW — Mon, 15 Apr 2024 15:01:53 GMT

@barryn2024 Ok, lets jsut confirm what product you have ordered ? is it Fibre or Full Fibre ?

The instructions you refer to are for Full Fibre for which there will be an ONT installed.

From your description it would seem you have a normal Openreach master socket with a DSL & Phone connection.

Perhaps you could post a picture of what you have ?

Re: Orange flashing light after activation

jab1 — Mon, 15 Apr 2024 15:00:40 GMT

Do you have something that looks like this:

Re: Orange flashing light after activation

MisterW — Mon, 15 Apr 2024 15:02:35 GMT

Thanks John, I was trying to find a picture of an ONT

Re: Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 15:09:12 GMT

Nope it doesn't look like this. It's a master socket 5c. I tried to upload a photo but mobile data is too bad.

I ordered Full Fibre 500

Re: Orange flashing light after activation

jab1 — Mon, 15 Apr 2024 15:11:55 GMT

Right, if you ordered Full Fibre (FTTP) then you should have either already have the box shown, or should have had a n Openreach engineer out to fit one - FF500 does not work over copper.

Re: Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 15:13:20 GMT

It sounds like this has been mis-sold to us then as I was never asked about having this box and I was told that we didn't need an engineer to come over.

Re: Orange flashing light after activation

jab1 — Mon, 15 Apr 2024 15:16:02 GMT

I appreciate you cannot easily post pictures ovr mobile, but what does the narrative at the bottom of this page say?

BT Broadband - Address

Re: Orange flashing light after activation

MisterW — Mon, 15 Apr 2024 15:18:30 GMT

@barryn2024 Ok, so the instructions you have ARE correct for the Full Fibre 500 product, but as @jab1 says , you should have an ONT.

did the previous occupants have Full Fibre ? I'm assuming they did as otherwise the system would have required an Openreach engineer to install an ONT.

I wonder if they took the ONT with them, is there a short cable coming through the wall, with a green plug dangling somewhere ?

Re: Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 15:23:46 GMT

They left their router here and it was the same as ours (hub2) and I also noticed that they had a grey cable plugged into the the 'broadband' port. I can't see anywhere where there would have been the ONT. I can't see any green cables dangling through the a wall.

Re: Orange flashing light after activation

barryn2024 — Mon, 15 Apr 2024 15:25:00 GMT

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.

ONT exists with active service. No spare ports are available. A new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

This site is in an FTTP priority area where FTTP is available but exceptionally SOGEA will also show as available to order but only at Non-Standard Premises (NSP) such as Hot site, Uninhabitable and Temporary locations. Migrations of WLR Solus (voice-only lines) is also allowed but only for SOGEA 0.5Mbps bandwidths. SOGEA 40/10 bandwidths order is also allowed.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Orange flashing light after activation

jab1 — Mon, 15 Apr 2024 15:27:32 GMT

In that case, @barryn2024 there should be an ONT somewhere in the property - with a grey box on the outside wall and the ONT on the inside of the same wall.