topic Router keeps flashing orange in Broadband

Router keeps flashing orange

Lee45 — Tue, 09 Apr 2024 20:03:05 GMT

Hi,
I had this issue a couple of weeks ago, called up Plusnet and they said that an engineer needed to come to fix the problem.
I waited an entire day, no engineer. Called up Plusnet again, was told the problem had been fixed remotely so that's why no engineer, and OpenReach should have let me know.
Router was fine for a few days then started flashing orange again since Saturday, which isn't good as I needed to work that day and that requires internet.
I sent a message to Plusnet and as yet no reply. It's been flashing on and off today.
I upgraded to Full Fibre in December expecting a better package but it's been worse.
I am assuming this is an OpenReach issue but they can't say it's sorted and a week later it's down again.

Re: Router keeps flashing orange

MisterW — Wed, 10 Apr 2024 06:43:42 GMT

@Lee45 is this actually a Full Fibre connection ? i.e your router is connected with an ethernet cable from the red WAN port to an ONT.

It shouldnt be possible for the router to show flashing Orange in this case UNLESS the connection between the router and ONT is faulty. Check that the cable is securely connected to both ther router and ONT.

Re: Router keeps flashing orange

Lee45 — Wed, 10 Apr 2024 07:35:26 GMT

I thought I had full fibre but I checked and it's a standard fibre.

Re: Router keeps flashing orange

MisterW — Wed, 10 Apr 2024 07:48:31 GMT

@Lee45 Ah! that makes sense now. It sounds like there is a fault on the line which will need Openreach to investigate.

Re: Router keeps flashing orange

Lee45 — Wed, 10 Apr 2024 07:53:01 GMT

Darn.
That's what they were supposed to do two weeks and never showed up. Apparently they had fixed it remotely. Whatever it is I guess it needs fixing still.

Re: Router keeps flashing orange

dvorak — Wed, 10 Apr 2024 07:53:21 GMT

Moderators Note

This topic has been moved from Full Fibre to Broadband

Re: Router keeps flashing orange

MisterW — Wed, 10 Apr 2024 08:17:46 GMT

That's what they were supposed to do two weeks and never showed up. Apparently they had fixed it remotely. Whatever it is I guess it needs fixing still.

@Lee45 is your router connected to the master socket ?

Do you have have an Nte5C master socket with a Mk4 faceplate like this ?

Re: Router keeps flashing orange

Lee45 — Wed, 10 Apr 2024 09:12:48 GMT

Pretty sure it's just plugged into the wall, I will have a look tonight to see what's happening, but I don't think I have an Mk4 faceplate, but will confirm.

Re: Router keeps flashing orange

MatthewWheeler — Wed, 10 Apr 2024 17:48:35 GMT

Hi @Lee45

I've tested your line and it's showing a fault that will need a Openreach visit to fix so I've dropped you a text to get this organised

Re: Router keeps flashing orange

Lee45 — Wed, 10 Apr 2024 17:48:36 GMT

Yes, that's the one, the router is plugged into that.
I usually switch off the router at the wall overnight or when I'm not in.
When I switched it back earlier it flashed orange for a good 7 to 10 minutes.

Re: Router keeps flashing orange

Lee45 — Wed, 10 Apr 2024 17:51:35 GMT

Will they actually show up this time is the next question.

Re: Router keeps flashing orange

jab1 — Wed, 10 Apr 2024 18:01:10 GMT

@Lee45 wrote:
Yes, that's the one, the router is plugged into that.
I usually switch off the router at the wall overnight or when I'm not in.
When I switched it back earlier it flashed orange for a good 7 to 10 minutes.

Can I ask why? Hubs are designed to be 'always on'.

Re: Router keeps flashing orange

Lee45 — Wed, 10 Apr 2024 18:06:33 GMT

Well, when the energy prices started skyrocketing a year or two ago, I was trying everything to save money. I only ever had four electrical appliances switched on at the wall: the fridge, boiler, radio and router.
I started switching off the router and radio at times not used and saved myself a whopping 6p a day.
Every little helps haha. I just got used to doing that.

Re: Router keeps flashing orange

jab1 — Wed, 10 Apr 2024 18:10:25 GMT

Fair enough - but I suggest you leave the Hub powered up - it shouldn't, but could, cause issues constantly re-powering it, and it will shorten its life.

Re: Router keeps flashing orange

Lee45 — Wed, 10 Apr 2024 18:12:22 GMT

Yeah, I'll do that. It's a Hub 1 still, I was hoping the Hub 2 came free with the upgrade but no such luck 😄

Re: Router keeps flashing orange

jab1 — Wed, 10 Apr 2024 18:22:16 GMT

If the upgrade is recent, give PN a call (0330 1239 123) and they will send you a H2 for the £6.99 P+P.