topic Re: Broadband Activation in Broadband

Broadband Activation

Shawncrasham — Fri, 05 Apr 2024 07:11:09 GMT

Hi, I'm new here. I've been trying to find out any topic on that matter (and I know there's loads of it) but none is answering my question.

My question is. I have an information on my account that my broadband is active, ONT lights are on, but I haven't received any message from plusnet yet. Should I wait for the message or am I ok to connect my router?

Thanks

Re: Broadband Activation

jab1 — Fri, 05 Apr 2024 07:20:27 GMT

Have you been given an activation date - the fact the ONT lights are on doesn't mean PN have activated your connection yet?

You could always connect the Hub and see what happens.

Re: Broadband Activation

Shawncrasham — Fri, 05 Apr 2024 07:23:02 GMT

yes, my activation date is today and status on my account is ACTIVE, but no message from plusnet with confirmation.

Re: Broadband Activation

jab1 — Fri, 05 Apr 2024 07:26:51 GMT

OK - as I said, plug the Hub in - there is nothing to lose, but be aware it can take up to 23.59 for all the PN systems to catch up.

from experience, the messages sometimes get 'lost' - don't ask me why.

Re: Broadband Activation

Shawncrasham — Fri, 05 Apr 2024 07:45:14 GMT

Thanks a lot, yes it is working now.

Re: Broadband Activation

jab1 — Fri, 05 Apr 2024 07:45:46 GMT

Glad to hear it.